ID mobile app not working

4 replies
102 views

App opens then sticks cog is spinning but can access anything on app

M

Marquerita T

iD Mobile Employee

Hi @abd91. Have you tried uninstalling and reinstalling the app?

~Marquerita

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Decembersangel72

Gold Contributor

Hi @abd91

Another option is to open the website using your search engine and then add as a shortcut.

Apps have been notorious for problems but using a shortcut for a website usually sorts the problem!

Good luck x

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C

Carberry-Power

New Contributor

I have been trying to login to app for.7 days now and I keep getting the same error message.

What is happening

Owethu M

iD Mobile Employee

Hi @Carberry-Power,

Thank you for reaching out. I’m very sorry for the difficulties you’ve been experiencing trying to access the app for the past week.

To help us understand the issue better, can you please confirm if you’ve tried accessing your account via the iD Mobile website and if the same error occurs there?

Once we know this, we can provide the next steps to help you regain access to your account.

Owethu