Skip to main content
Active Contributor
November 11, 2024

Change the name on a plan

  • November 11, 2024
  • 16 replies
  • 835 views

I added another plan to my account for my wife. On my iD app I now have 2 plans both in my name. Can I rename the wifes plan with her name to make it easier to manage the plans?

    16 replies

    Tom
    iD Mobile Employee
    iD Mobile Employee
    November 11, 2024

    Hi @justaskin 

     

    Unfortunately this isn’t possible at this time, the team are aware of a want for this feature but we have nothing to announce at this time.

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    danmullen
    New Contributor
    New Contributor
    February 6, 2025

    This sounds like a simple change - hopefully it’s introduced soon, as it would be helpful in distinguishing between plans.

    iD Mobile Employee
    February 8, 2025

    We understand and will be sure to notify our customer if any updates become available. 

     

    Thanks

     

    Nat 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    justaskinAuthor
    Active Contributor
    February 8, 2025

    It looks such a simple thing to change!

    Kash M
    iD Mobile Employee
    iD Mobile Employee
    February 11, 2025

    Hi ​@justaskin,

    Thanks for your feedback.

    Hopefully this is something that we can introduce in the future.

     

    Kash

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    November 13, 2025

    Is there any update on this, as I have just joined ID mobile and I have 2 plans on my account, one for me and one for my wife, so would love to be able to change an alias so I can distigush between the two accounts.

    New Contributor
    December 8, 2025

    Is there likely to be any positive news on this topic soon ?  Like many others, I have multiple ID Mobile SIMs and it would be extremely helpful to edit the plan names to easily identify which SIM is which.

    It seems to be such a simple request - how do we escalate the priority to your development team ? 

    iD Mobile Employee
    December 8, 2025

     

    Hi ​@theatreowl and ​@AdrianST05 , 

    Thank you for your concern. We completely understand how helpful it would be to add custom names or labels to each plan, especially when managing multiple SIMs on one account. 

    At the moment, this feature isn’t available, and I’m sorry for the inconvenience this causes. Please note that, due to our security policy, we aren’t able to transfer an existing account into someone else’s name, as the account must remain under the name of the person who completed the original credit check. 

     

    ~Marquerita

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    December 9, 2025

    If you completely understand the request, what steps are ACTUALLY being taken to provide this feature and when might it be available ?

    FYI I'm not looking to transfer plans from others - I just have 4 SIMS in my own name that I need to be able to manage more easily.and this feature would be very helpful.

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    December 9, 2025

    Hi ​@AdrianST05 

     

    I’m really sorry, but at the moment we don’t have a confirmed timescale to share. You do have the option to complete a third-party accessibility form, which allows a nominated person to receive read-only support on your behalf. Please note, however, that we’re unable to change the name on the account within our system.

     

    https://www.idmobile.co.uk/legal/accessibility

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.