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Active Contributor
November 11, 2024

Change the name on a plan

  • November 11, 2024
  • 16 replies
  • 835 views

I added another plan to my account for my wife. On my iD app I now have 2 plans both in my name. Can I rename the wifes plan with her name to make it easier to manage the plans?

    16 replies

    Active Contributor
    February 23, 2026

    This is a great idea most networks offer this such as Sky mobile ,surely its a easy update for ID to do 

    Anneline M
    iD Mobile Employee
    iD Mobile Employee
    February 23, 2026

    Hi ​@cdm31,

     

    Thanks for taking the time to share your thoughts, we completely understand why this feature would be helpful, especially when other providers offer the ability to label or rename plans.

     

    While it may seem like a simple update on the surface, changes like this do require development work across multiple systems to ensure everything remains secure and functions correctly within our app and billing platform. That said, we do recognise the demand for it, and feedback like yours genuinely helps us demonstrate customer interest to our product team.

     

    At the moment, we don’t have a confirmed timeline to share, but the request is logged and regularly reviewed. We really appreciate you adding your voice to it, it’s valuable input.

     

    Thanks, 

    Anneline

    The iD Mobile Team

    New Contributor
    June 13, 2026

    When are you going to do this? Stop saying it is a good idea - just get on with it 

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    June 14, 2026

    Hi ​@matthewgrant,

     

    We completely understand why you'd like to see this feature introduced.

     

    While we've passed the feedback on to the relevant team, we're not able to provide a timeframe or guarantee if or when it may be implemented. We do appreciate you taking the time to share your thoughts, as customer feedback plays an important role in helping shape future improvements.

     

    In the meantime, you do have the option to complete a third-party accessibility form, which allows a nominated person to receive read-only support on your behalf. 

     

    https://www.idmobile.co.uk/legal/accessibility

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    July 23, 2026

    I’ve changed my name due to personal reasons and it’s very challenging to receive emails with my old name on them. I am the same person, but why can’t I have the name on my plan edited?

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    July 24, 2026

    Hi ​@JessicaT,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

     

    We'll speak to you there.

     

    Thanks,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.