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Upgrade not showing in my account on the app

  • February 20, 2026
  • 1 reply
  • 24 views
B
New Contributor

I have upgraded my plan with ID and have a new phone, but kept my old number. However, in my account, when I log in to the app it is still showing the plan which is expiring. Should it have updated when I started using the new phone 3 days ago?

Best answer by Kwanele Z

Hi ​@BarDgs ,

 


I've just sent you a private message to help get this sorted.


To find it, click your profile picture in the top-right corner and select ‘Private Messages’.


You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview


I'll speak to you there.


Thanks.

Kwanele

    1 reply

    K
    iD Mobile Employee
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    • Kwanele Z
    • iD Mobile Employee
    • Answer
    • February 20, 2026

    Hi ​@BarDgs ,

     


    I've just sent you a private message to help get this sorted.


    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.


    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview


    I'll speak to you there.


    Thanks.

    Kwanele

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