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BarDgs
New Contributor
February 20, 2026
Solved

Upgrade not showing in my account on the app

  • February 20, 2026
  • 1 reply
  • 75 views

I have upgraded my plan with ID and have a new phone, but kept my old number. However, in my account, when I log in to the app it is still showing the plan which is expiring. Should it have updated when I started using the new phone 3 days ago?

    Best answer by Kwanele Z

    Hi ​@BarDgs ,

     


    I've just sent you a private message to help get this sorted.


    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.


    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview


    I'll speak to you there.


    Thanks.

    Kwanele

    1 reply

    iD Mobile Employee
    Kwanele ZAnswer
    iD Mobile Employee
    February 20, 2026

    Hi ​@BarDgs ,

     


    I've just sent you a private message to help get this sorted.


    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.


    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview


    I'll speak to you there.


    Thanks.

    Kwanele

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