Your iD Account & App.

I cannot login to my account

I cannot log into my account it says it’s not recognised

I have upgraded my account and need to keep my existing phone number , and have not received any notification,or new sim, could you get back to me, please , my phone number is {REMOVED},,email is {REMOVED} thanks David

Is anyone else having issues logging in to both the app and the website?

I am receiving the below when trying to register for the app. the details i have entered are correct and is the correct last name, dob & mob number. please help

Hi, I am receiving an error upon trying to redeem the apple Tv 3 month promotion, from an eligible product purchase, which states “UID Missing or incorrect message”. I tried to contact live chat support on 02/09, of which I was informed someone would be in contact via email within 48 hours. This did not occur to my knowledge and now looking for help if it’s still possible to redeem this or not? as others seem to have this issue on the community as well. Thanks

The id mobile app will not open says safari cannot connect to a server

How hard is it too actually log in arggggh. I can't access my account online or app, I could on an old phone that broke, new phone saying my details are wrong (number, surname & date of birth) I've changed my number too keep an old one (could that be why?) It's really annoying as I need too access my account, just got my daughter a contact also and worrying I'm going too have the same issues. Anyone know why I can't get access ? Pls

Hello. I have purchase a pay monthly data only SIM from ID mobile. I am trying to set up my app and online account. I have added the mobile number associated with the SIM, but I am then asked to enter the verification number sent to the SIM… when it is a data only SIM (which I have no desire to insert into my mobile in any case as I am using it in a router). As a consequence I can’t move onto the next step and set up my account. Can anyone help please?

If you mange several plans for your family, is it possible to set the MAIN plan so it always defaults to your particular phone? Also, it would be good to be able to nickname plans/phone numbers so you know easily whose plan is whose.

hi, I need proof of purchase for a travel insurance claim for my daughters phone. I sent a screenshot of the welcome email but apparently they need something with the IMEI on showing. Because the phone was lost on holiday I can’t create/access her ID account. I tried using the live chat, but it leads me down a path of needing access to the account before it will help me. I can’t access/create an account for her phone because it requires account validation/MFA via her mobile number which I can’t do because the sim card and phone are lost. Thanks,Mikee

I just tried 3 times and when I click CREATE nothing happens!

I have changed my phone and can't upload my mobile number. So I can't access my account...

Hi I re-registered for an ID account a while ago, but I have never been able to log in. I have used the reset password link, reset my password, and then even after confirmation it does not let me log in with the new password. How can I regain access to my account?

Unable to log on website or app! Says details not recognised !

I have done a PAC transfer from 3 to maintain my old number, 3 have terminated my account this morning, but my iD account is still on the new number. When will it switch (I need it to maintain my work on all availability).

Can I insert my IDmobile sim before my number is ported over. The sim came with it’s number, but I don’t want to have all my apps updated with a new number, to then change back in 3 days

Trying to change the account number for my direct debit, same bank just different account number, have tried in the app and also online but keep getting “oops something went wrong, please try again” I don’t have any outstanding charges on the account. Doing my head in! Some people are still getting messages from the ID mobile number and not my old number which I ported, have tried resetting the network etc and still persists. Also, no way of keeping track of roaming data in the app, my last supplier had it in their app and was really useful.

Hi. I'm trying to log into the iD app and getting this. Please assist

Hi i cant log into my id app its saying the details are wrong everytime i try

I can't access my account on the app

How do I bar access to gambling sites? Disabling adult content doesn't seem to include gambling websites. Thanks

I have a second imei number on my phone and the phone has been acting strange /running slow, high battery drain. I googled the symptoms and also found the second imei. Who can I call within id if I suspect my phone /service has been cloned/hacked. What can I do?

I've been with ID for years on a plan under my dad's name. Recently got a new phone + plan with them under my own name, received my phone fine, SIM card works fine. Everytime I try registering and I get to the OTP stage, it doesn't send me anything. Initially I'd tried logging into the plan under my dad's name, which didn't work, "oh well I don't know the full account details for this plan, it's just that" nope, try it under my own plan and name, nothing. Won't send me a code, this is causing me quite a bit of stress as I'm really on the fence about my new phone and want to check everything over on this front. I think everything to do with the ID Mobile and app is horribly designed and it makes it difficult to find things, which definitely hasn't helped me here, when I get stuck with this OTP issue, there's no suggested alternatives, no email option no nothing not even a proper customer service contact desk, just a forum you have to register an account for. I've read on here it's a com

Hi - I have (or had) two IdM accounts, one for my daughter and one for my son. I can now no longer gain access to either, via web or app. Orignally I used different usernames for each, but (I think) the same email address. Now usernames seem no longer to be required, and your system (and this user) may be confused by the use of the same email for two accounts. Can supply email addresses, usermames and phone numbers by private message when you respond. Best regards John Harrison