Issue logging in, miss matched details

Forum|Forum|1 month ago
August 4, 2026
1 reply
15 views

Hello, I'm having issues logging into my id mobile account. It was originally my parents account and I took over from it with my email.

I can't log in, keeps saying my details do not match. I have tried my birthday, and parents. Is there a way to change or verify details? The email is definitely correct, as I receive the bills to it and my last name has not changed.

Thank you in advance! Hoping to get this sorted asap.

Z

Zandile M

iD Mobile Employee

Hi @JohnSpragg

Thank you for getting in touch, and I'm sorry to hear you're having trouble accessing your iD Mobile account.

If the account was originally set up under your parents' details and was later transferred to your email address, some of the account information held on the system may still be linked to the original account holder. This could be why your login details are not being recognised. Kindly ask the account holder to use their logins to login into the App.

Thank you,

Zandile M

The iD Mobile Team

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