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transfer of my new idmobile data package to my phone

  • July 27, 2026
  • 4 replies
  • 22 views

How can I get my new immobile data package over to my phone.   Still stuck with old 3 data package of 2 gb only?  Thanks

Best answer by Zandile M

Hi ​@Sunnyjon 

 

Thank you for getting in touch with us. 

 

Kindly send us a private message via our socials (Facebook or Instagram) so that we can access your account and assist you.

 

Thank you,

 

Zandile M

The iD Mobile Team 

4 replies

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  • iD Mobile Employee
  • Answer
  • July 27, 2026

Hi ​@Sunnyjon 

 

Thank you for getting in touch with us. 

 

Kindly send us a private message via our socials (Facebook or Instagram) so that we can access your account and assist you.

 

Thank you,

 

Zandile M

The iD Mobile Team 


  • Author
  • New Contributor
  • July 27, 2026

Hi - just want my I'd mobile package to port over properly to my phone.  I was on 3 now on I'd.  Still only getting 2gb (my 3 gb package) and not my 36 from I'd. 


  • Author
  • New Contributor
  • July 27, 2026

Don't do Facebook or Instagram 


Gemma M
iD Mobile Employee
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  • iD Mobile Employee
  • July 30, 2026

Hi ​@Sunnyjon,

 

I've just sent you a private message to help get this sorted.

 

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

 

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

 

We'll speak to you there.

 

Thanks,

 

Gemma M
The iD Mobile Social Media Team