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New Contributor
July 27, 2026
Solved

transfer of my new idmobile data package to my phone

  • July 27, 2026
  • 4 replies
  • 27 views

How can I get my new immobile data package over to my phone.   Still stuck with old 3 data package of 2 gb only?  Thanks

    Best answer by Zandile M

    Hi ​@Sunnyjon 

     

    Thank you for getting in touch with us. 

     

    Kindly send us a private message via our socials (Facebook or Instagram) so that we can access your account and assist you.

     

    Thank you,

     

    Zandile M

    The iD Mobile Team 

    4 replies

    Zandile MAnswer
    iD Mobile Employee
    July 27, 2026

    Hi ​@Sunnyjon 

     

    Thank you for getting in touch with us. 

     

    Kindly send us a private message via our socials (Facebook or Instagram) so that we can access your account and assist you.

     

    Thank you,

     

    Zandile M

    The iD Mobile Team 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    SunnyjonAuthor
    New Contributor
    July 27, 2026

    Hi - just want my I'd mobile package to port over properly to my phone.  I was on 3 now on I'd.  Still only getting 2gb (my 3 gb package) and not my 36 from I'd. 

    SunnyjonAuthor
    New Contributor
    July 27, 2026

    Don't do Facebook or Instagram 

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    July 30, 2026

    Hi ​@Sunnyjon,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

     

    We'll speak to you there.

     

    Thanks,

     

    Gemma M
    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.