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Question

In a mess. Tried to create email account & change idmobile but it all gone wrong. Need to fix but don't understand the jargen.

  • July 30, 2026
  • 1 reply
  • 9 views

thought I was doing OK. email account showed some responses but as the evening dawned, any expected email did not appear. On iDmobile I had to change my email, made a mistake with a dot so later discovered and had to change. That seemed quick and easy but nothing is joining up.  I cannot login and get stumped when it comes to emailing a 6 digit verification number. No email is received so I cannot proceed and I cannot ttalk to anyone in iDmobile. Without the code, I cannot get any further. Any ideas please. It has nowq gone dark and I am still typing my fingers to the bone. Help and suggestions would be appreciated.  I am working with my phone and a main PC because I get mixed up with the phone trying to swap between pages. I lose them and have to start again, so it is easier with the PC receiving emails and my phone gets the iDmobile stuff.  Help please

1 reply

Anneline M
iD Mobile Employee
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  • iD Mobile Employee
  • July 31, 2026

Hi ​@samuelH

 

We’re sorry to hear about the issue you’ve experienced with accessing your account. 

 

I've just sent you a private message to help get this sorted.

 

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

 

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

 

I'll speak to you there.

 

Thanks, 

 

Anneline