Has anyone really struggled with getting problems resolved with iD..Im at my end of my patience with them as they cannot sort a simple problem regarding my change of email. Im locked out of my account, I cant see balance, or data remaining as the login page asks for my password which was linked to my old email which i can no longer access. I can however receive promotional mail, refer a friend mail, monthly bill mail but not password reset email i desperately need to get into my bloody account that I'm paying for
Question
iD not resolving my issues
Hi
We're sorry to hear how frustrating this has been.
If you're able to receive billing and promotional emails but aren't receiving password reset emails, we'll need to take a closer look at your account to investigate what's causing the issue and help update your email address if needed.
Please send us a private message via our Facebook or Instagram page, and we'll be happy to assist.
Thank you,
Zandile M
The iD Mobile Team
Hi
Thank you for the update, and I am so sorry that the issue is not resolved.
Kindly send us a private message with your case number so that we can check if is there any update regards with your query.
Thank you,
Zandile M
The iD Mobile Team
Hi
Can you access the Private message via the link below as we did send a response for your query.
https://community.idmobile.co.uk/inbox/overview
-Michael Z
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Need help? Email CommunitySupport@idmobile.co.uk with your iD Community username.
