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New Contributor
GaynorP
New Contributor
August 3, 2026
Question

iD not resolving my issues

  • August 3, 2026
  • 5 replies
  • 39 views

Has anyone really struggled with getting problems resolved with iD..Im at my end of my patience with them as they cannot sort a simple problem regarding my change of email. Im locked out of my account, I cant see balance, or data remaining as the login page asks for my password which was linked to my old email which i can no longer access. I can however receive promotional mail, refer a friend mail, monthly bill mail but not password reset email i desperately need to get into my bloody account that I'm paying for

    5 replies

    iD Mobile Employee
    Zandile M
    iD Mobile Employee
    August 3, 2026

    Hi ​@GaynorP 

     

    We're sorry to hear how frustrating this has been.

    If you're able to receive billing and promotional emails but aren't receiving password reset emails, we'll need to take a closer look at your account to investigate what's causing the issue and help update your email address if needed.

    Please send us a private message via our Facebook or Instagram page, and we'll be happy to assist.

     

    Thank you,

     

    Zandile M

    The iD Mobile Team 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    GaynorPAuthor
    New Contributor
    August 3, 2026

    I already have a case number...Still nothing is being resolved 

    iD Mobile Employee
    Zandile M
    iD Mobile Employee
    August 3, 2026

    Hi ​@GaynorP 

     

    Thank you for the update, and I am so sorry that the issue is not resolved. 

     

    Kindly send us a private message with your case number so that we can check if is there any update regards with your query.

     

    Thank you,

     

    Zandile M

    The iD Mobile Team 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    GaynorPAuthor
    New Contributor
    August 3, 2026

    510059992...can't send a private message..it won't let me!

     

    iD Mobile Employee
    Michael Z
    iD Mobile Employee
    August 4, 2026

    Hi ​@GaynorP ,

     

    Can you access the Private message via the link below as we did send a response for your query.

     

    https://community.idmobile.co.uk/inbox/overview

     

    -Michael Z

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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