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Community Member
Debs88
Community Member
July 28, 2026
Question

error message when trying to move number to new email

  • July 28, 2026
  • 1 reply
  • 13 views

My number was stolen a few months ago. Eventually got it back but now can’t access my account as it’s linked to another email address. When I try to move it to my email address it can’t mes up with error message 

 

1 reply

Hosai W
iD Mobile Employee
Hosai W
iD Mobile Employee
July 30, 2026

Hi ​@Debs88 

 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

 

Thanks,
Hosai

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