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Question

Can't login to ID mobile account either using laptop or mobile.

  • July 3, 2026
  • 1 reply
  • 8 views
M
Community Member

I got a eSIM for my daughter in my name back in 30th April.  Last month she got a message about her data being gone. So I’ve just tried to register an account and have tried multiple names emails, phone numbers and dates of birth but cannot login?

    1 reply

    Gemma M
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • July 3, 2026

    Hi ​@MiaMoo1,

     

    We're sorry to hear you're having trouble accessing the account.

     

    As you've tried multiple combinations of names, email addresses, phone numbers and dates of birth without success, this will need to be investigated further.

     

    Please contact our Customer Service team via Live Chat. They'll be able to securely access the account, confirm the registered details, and help you get everything set up correctly.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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