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Question

Can't login to ID mobile account either using laptop or mobile.

  • July 3, 2026
  • 3 replies
  • 17 views

I got a eSIM for my daughter in my name back in 30th April.  Last month she got a message about her data being gone. So I’ve just tried to register an account and have tried multiple names emails, phone numbers and dates of birth but cannot login?

3 replies

Gemma M
iD Mobile Employee
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  • iD Mobile Employee
  • July 3, 2026

Hi ​@MiaMoo1,

 

We're sorry to hear you're having trouble accessing the account.

 

As you've tried multiple combinations of names, email addresses, phone numbers and dates of birth without success, this will need to be investigated further.

 

Please contact our Customer Service team via Live Chat. They'll be able to securely access the account, confirm the registered details, and help you get everything set up correctly.

 

Regards,

 

Gemma M

The iD Mobile Social Media Team


  • Author
  • New Contributor
  • July 29, 2026

No it  doesn’t help me.  Please give me a phone number for technical assistance that I can phone and speak to someone to try and sort out not only this issue but another technical issue that the web pages don’t help with.


Gemma M
iD Mobile Employee
Forum|alt.badge.img+15
  • iD Mobile Employee
  • July 31, 2026

Hi ​@MiaMoo1,

 

I'm sorry to hear you're having difficulties and that the information you've found so far hasn't resolved the issues.

 

iD Mobile doesn't have a customer service or technical support phone number that customers can call.

 

For technical support and account assistance, please contact our Customer Service Team via Live Chat: https://www.idmobile.co.uk/live-chat

 

Alternatively, you can get in touch with us through our official Facebook or Instagram channels, where the team will be happy to assist further.

 

We apologise for any frustration this may cause and appreciate your patience while you work to get the issues resolved.

 

Regards,

 

Gemma M

The iD Mobile Social Media Team