Skip to main content
Question

Recovery account details HELP PLEASE

  • August 3, 2026
  • 1 reply
  • 8 views

How would I recover my account details if I do not know what email address I used to register and have no idea of the password. All I know is my phone number 🫣😩🤷‍♂️

1 reply

Tashnieka D
iD Mobile Employee
Forum|alt.badge.img+1
  • iD Mobile Employee
  • August 3, 2026

Hi ​@Alw6190,

 

I’m sorry you’re having trouble accessing your account. Please contact our live chat team, and they’ll be able to ask for some additional security information to help verify your details and get this sorted for you: https://www.idmobile.co.uk/live-chat.

 

Kind regards,

Tashnieka
The iD Mobile Team