Coverage & Network.

I have been having problems with my signal and is now costing me jobs due to using it for work I'm not happy about this at all Can you sort this out please 🙏

No data since the 20th of May 2025. Tried the useless chat facility, quite seriously spend nearly 9 hours ! across many days trying to get some answers. Raised formal complaint and then received a call back from someone in the UK. Told within minutes that there is a local cell down. for SEVEN DAYS ? highly unlikely. Although whilst talking to her and fighting to finish a sentence, I did find on the three website that there is service issues in the area. The call eventually broke down because the advisor seems to think its okay to constantly interrupt and shout over me. when asked to let me finish my sentence she slammed down the phone. lovely lady. probably hates men and doesn't like that we might have something valid to say. called back a filed a complaint about the verbal abuse from the previous woman and as the call went on in a reasonable grown up way. I was told that the merger of id mobile and vodaphone last week might well be the problem, he had been speaking to others who also on the same day had been experiencing problems. Anyone else been experiencing problems since the 20th or 22nd as it appears when this merger was advertised. Are we now receiving no service or a bad service as a result ? is there a hidden agenda here ?

New to id, absolutely shocked by the poor coverage compared to my previous network provider. Connection error in my daily commute train station all the time even it's shown as full bar! By the way, the station is Not in a village , not in a rural place or suburban area, it is central London I am talking about!!!! I see everyone watching videos or sending messages and I am just holding a dead phone with reception at all! Absolutely ridiculous! I really regret chose id now, first the OTP text messages issues when ported in that has caused me lots trouble with verification and now this. My contract only just started so have no choice but to stuck with them for two years! 😭 what is the point of giving 100G a month!

Hello, I'm not receiving text messages from Nationwide building society specifically the one-time passcode to log into their banking app. I have spoken to Nationwide and they logged an IT incident. On investigation the IT department found that the text messages were being sent to my phone, however they were not getting the ping back to say it had been delivered. Please help

Hi, I recently became an ID Mobile customer, signing a 24-month contract, but I am facing significant concerns due to ongoing connectivity issues with mobile data. I have experienced these problems in the postcode OX28 1HY and, most recently, today in OX1 2BU and surrounding areas. After checking the status checker for both locations, I received the following message: "We're working on fixing an issue in this area at the moment. We're sorry for any disruption this may be causing. We hope to have things fixed as soon as possible and will add any updates here." While I understand that technical issues can arise, I am particularly concerned as I still have 10 days to exercise my right to cancel the contract. Could you please provide reassurance that this issue is actively being resolved and give an estimated timeframe for full restoration of service? Moreover I have noticed that these types of issues occur across much of the Oxford area(I used status checked with random postcode)Additionally, my phone, a Pixel 9a, cannot be the problem, as I experience excellent 5G and 4G connectivity with Giffgaff.

My signal was showing 4G 2-3 bars all day, and according to iD mobile’s coverage map Oxford is fine for 4G and even 5G. Yet I visited there last week with my wife (also on iD mobile) and neither of us could access anything via the internet (data calls, Google maps, internet browsing, YouTube etc). We had no problems calling each other with normal calls. This is a pretty big red flag. Any reason why this may be the case and anything we can do about it?

It has been confirmed to me that there is an outage problem in my area ( TORBAY). I am not able to receive or make calls and haven't been for 36 hours. Why has ID not updated its current status page in regard to voice calls from normal to disrupted?

Guys I need help 3 months now Full bars - rings after 30 seconds call is unusable Low bars - unusable I live in belfast like utsbthe major city. Better connection in the rural areas and small towns Bt15 Please get this fixed

I am currently in Thailand and my sim was originally working but now it is showing no service and can’t connected. I have an esim for data usage but I still need to receive texts from my own sim but after trying everything nothing seems to work. It’s an (id esim)

The signal has been bad since I got my phone especially in my home (L16) but never goes above 1 bar in Liverpool. I can make calls but no one can ever hear me as the signal is so poor. Im 100% relying on my WiFi. I've had a new sim with the same issue and my partner who is on the same network is having the same problem. I've complained to customer service a few times and nothing ever gets done - they say they'll investigate but then never follow up. I'm paying for a service that I'm not getting.

I have just started a new contract with ID mobiles today. The switch went fine but not connecting to the wifi despite it appearing that it has connected. I turned the mobile off and when I switched it back on there was a connection for about a second before it disappeared. Any suggestions Thanks

An allegation has been made by line manager about call received on 21/05/2025 @ 15:52 duration 2 minutes 45 seconds. This has caused me to be suspended from my workplace pending further investigation. I would like to request DSAR about this conversation to clear myself

Hey all, Just wondering if anyone knows when iD will be getting IPv6? I’m considering switching to iD but I often have issues surrounding CGNAT, which I get around by using IPv6. I’ve got an iD SIM at the moment for testing which does not support IPv6 Many thanks!

I moved to KY9 1LG and even though I checked the coverage for 4g I have absolutely no signal inside the house and all I get is exclamation ‼️ mark at the 4g triangle. When I do go outside there is not very good signal as stated but weak and poor signal as cannot (or takes forever) load any apps/webpages with graphics and really only basic emails can be read , any attachments are a nightmare as takes forever.

iPhone SE 2020 Signal was storming in any room in house for several years never had an issue. Then in around late 2024 my local cell mast which is a couple of blocks and visible from at least two upstairs windows, was switched off (according to third party web site) anyway this coincided with the signal dropping to one bar and phone being unusable on ground floor and patchy on first floor. A few months ago a new larger mast replaced the original and I assumed the previously great signal would resume. It never has and is just as bad. The guys installing the mast told me it would carry all networks including 3 but things haven’t improved. The mast is at Slaidburn Crescent and my postcode is PR9 9UP Im considering moving providers because of the above because I really rely on the phone a lot and it’s such a nuisance having to go upstairs and stand next to a window just to be heard. I tried contacting 3 who just sent me a link to their coverage map as well as contacting ID who haven’t actually helped or given me any answers or reassurance that thing will improve in the near future.

Apparently since May 2025 the APN settings have changed ? This has been caused by the merger with vodaphone. Chatting with support they are apparently not allowed to give out the new APN settings. This cant be true, does anyone know the correct APN setting as the regular ones are not currently allowing a data connection to function.

Hello there I just got a contract with ID with new phone and data and is the first month and I’m seeing that even if I have full bars on 4g I don’t connect to internet . And even when it connect in other places that is 3-4 bars is so slow . Can anyone help me with this issue . Many thanks .

Hi there. I have moved to ID from EE (more than 14 days ago so well past the point of the return window). I have had nothing but trouble with signal. I popped into Curry's to speak with someone and they gave me a new sim to try. This sim has activated and still having the problem. Also tried the sim in another phone, still having signal issues. Looking at the ID coverage checker all looks OK but not in reality. I cant make calls without it being patchy and the Internet is non existent without either hotspotting to my husbands phone while we are out anywhere or desperately finding WiFi! It's terrible. I'm in Cornwall where, admittedly there are a lot of rural black holes, but we do have 4G and 5G down here now! Please help. I'm paying over £40 a month for a phone I can barely use!

When will the merger be effective and will IDMobile service be extended with the Vodafone network? It would seem to be a logical outcome of the merger but would appreciate someone from IDMobile confirming this.

Have terrible signal in the BN16 area. 1 bar of signal indoors and 2 outdoors. 5g is non existent outdoors. 4g outdoors is terrible and only get around 2mbps Absolutely horrendous and locked into a 12 month contract. Have had to get a second sim to use the data on that

My service with ID is horrendous, basically paying for something I can't use due to extremely poor signal. I cant afford to pay the fee to end service early. Does anyone know a way I can transfer my current mobile number to a new provider but still make monthly payments to ID until contract ends. When I request pac code ID are automatically charging me a lump sum and not letting me continue to pay monthly

Ported number from 3 to idMobile 2 days ago and now cannot make or receive calls. Have done all troubleshooting suggested in previous threads (network reset, toggle WiFi calling, volte etc) Phone has 5 bars and shows LTE connection. Have tried from several masts. Samsung galaxy S10+ SM-G975U

I’ve switched two numbers over to ID and got a new ID SIM for my daughter (who previously did not have a phone).Data & texts are fine on all three.. however, calling is an issue. I cannot make outgoing calls, nor receive them across all three devices.I’ve got a work phone which has successfully made calls to one of the three new numbers, but it is not consistent, and usually fails. Calls from all three numbers cannot be made on my work phone, or in-between each other. The support chat-bot just sends me round in circles regarding the 3G switch off and sending me to a support page which has a number of steps to make this work,… but it doesn’t. Does anyone know how to get this working or should I be very thankful I’m in a one month contract?

I understand you get these posts all the time but ive been through previous posts and cannot seem to find an answer for this, my signal strength is at one bar and my data is none existent since being on i.d mobile rolling month contract for a few months now,I know the postcode checker is estimated only but really? Ive included what I was shown on the area checker today and an average speed test, taken with a Poco X3 pro with no previous problems on my last network "Vodafone", any help would be very much appreciated

Hello I haven’t been able to have any network connection both outside and inside on the BH8 area Bournemouth, please can someone help anytime I start a live chat it closes as soon as I’m connected to an agent. I have done all the usual check switches on and off taken sim out etc but no connection at all no calls data or text services seem to be working , luckily I work from home so just using the WiFi but I really need it for when I go out! Help!