Hello. A few days ago I got caught in the rain. Since then my mobile data has been not been able to work even in areas i had good/excellent coverage prior to the rain.  For what I can see:Sim card itself appears to be fine (Sim was not removed from phones sim holder during the rain or after until i inspected it today.) Data is on and neither it or location works. Calls and texts only go through on wifi Bluetooth works fine

There is a service outage (no phone calls, texts or mobile broadband) in my area again.  The status checker advises me that there is someone working on the situation.  This has been the same since Thursday 5 Feb 2026. EE is the only provider in my remote location, so there is no alternative, and I am having to travel into town on the bus to find out what the situation is.Timeline is as follows: -Wed 4 Feb 2026 - outage all eveningThu 5 Feb 2026 - some service in the morning, but then out for the rest of the dayFri  6 Feb 2026 - outage all daySat 7 Feb 2026 - outage all day so farI am loving ID Mobile, EE not so much.Some idea of when a fix is likely would be useful, or prioritising the fix even better!Thanks Andy 

for over a week now there has been no signal (inside or outdoors) in Penarth. There was reported maintenance at the start of last week for the area which killled the signal for 3 days but now its showing that the work has been done but there is no signal at all. how do i go about reporting this? as its unacceptable that the system should be down for this long. I can at most get a 1 bar signal extremely briefly for a few seconds and then its gone thus turning my phone and wifi hub (from 3) into some rather expensive paper weights.

I’ve recently moved across to idmobile (about 2-3 weeks) and think I may have made a huge mistake!!The signal and network coverage are terrible, I’ve noticed a huge difference from my previous provider. I’ve checked the signal checker etc and although it says coverage, I have 1 bar and cannot load anything.I cannot load anything at London Waterloo despite it saying 4g, can’t even buy my train ticket!!!My handset is new so it’s not that either, just bad coverage.Any ideas as how can I do 2 years never knowing if I’ll have signal??

Hello - I’m having trouble receiving SMS texts from a contact’s phone. The other phone can call mine OK, but I can’t receive their texts. What should I do?

For some reason almost everyday now I get 'no service: or 'emergency calls only'. Doesn't last long. Only happened since merger with Vodafone. What's happening Id?

I have recently moved to ID mobile from Vodafone. Since then, if I am scrolling on my phone and someone tries to ring me, it comes up with a missed call and the caller hears it go straight to answerphone. All of the fixes of lengthening ringing time are irrelevant as it rings fine when I’m not on it.  I’ve missed some really important calls that I can’t call back like the hospital. The phone is in my hand! Full WiFi and signal. I now have to have my phone on the table if waiting for a call. This has never happened with Vodafone and started straight on switching.  This also happens to my husband. When I ring him it often goes to voicemail too so I know to just ring back. We will have to switch as it’s a deal breaker, what happens with the contract though?

Getting consistently slow speeds, even when it says I'm connect to the network ( oth 4G and 5G), in and around London. Most of the time on my commute from BR1 to Charring Cross the speeds are terrible and can't even do basic functions like stream a podcast - Southwestern WiFi on its train is better! Been happening on and off for months - even adding this complaint took a while as I couldn't get enough download to load your website!Time to set out the speeds or let customers move mid contract - the service is truly awful!

I joined id mobile just over a week ago and I was finally able to switch my old phone number to this provider yesterday. It was a nightmare as my previous account (and my old phone number) stopped working at around 10 am and my id community eSIM did not switch to the old number until 5pm or so(about 7 hours later). Nevertheless, there were still issues as some important texts (especially from abroad) could not be received and FaceTime and iMessage did not work. This morning the status quo is more or less the same, I tried virtually any thing to set up iMessage and FaceTime but nothing seem to work and I have never had a problem like that before. What is wrong with this provider?

My wife and I had been with Vodafone for a good few years, and I also have a second phone for business which is registered on 3 network.We moved to our current location just over 2 years ago and transferred 2 of our 3 phones to ID Mobile a few months ago. Prior to transferring to ID we had not experienced any connection issues with 3 or Vodafone - however once we changed networks the problems started, but only on the 2 phones using the ID Mobile sims.The problem occurs periodically with the ID Mobile Sims phones suddenly losing signal connection (ie showing zero bars on the signal strength indicator) whilst we are away from the house, but the signal returning when we arrive home. If we restart either phone and return to the spot where the signal was previously lost, the signal is perfect on that phone - until a couple of days later. So it is not a coverage issueAt no time do we loose the signal on the phone with the 3 sim card.These symptoms s

There is network outage in swansea, the whole area. Postcodes SA1, SA2, SA6 no calls, texts, data. No 3G,4G,5G just SOS signal. outage is in the 2nd day but network checker suggests strong signal using iPhone 17 Pro can anyone help please?

I recently got a contact with ID mobile and I have no signal about 90% of the time. I am about 2months into my contact and I would like to cancel as you aren’t providing me with the correct service, how do I go about doing this?  

I recently got a contact with ID mobile and I have no signal about 90% of the time. I am about 2months into my contact and I would like to cancel as you aren’t providing me with the correct service, how do I go about doing this?  

There is network outage in swansea, the whole area. Postcodes SA1, SA2, SA6 no calls, texts, data. No 3G,4G,5G just SOS signal. outage is in the 2nd day but network checker suggests strong signal using iPhone 17 Pro can anyone help please?

Please help. My child has I’d mobile sim only and iPhone 11. She is not receiving any calls for several weeks! She is existing IDM customer (for 2+years)She has not changed her phone device recently It’s not on airplane modeshe does have signaldata is working on cell only signalcorrect number is set in Settings > mobile service > my numberi have checked idmobile app and all ok. Bill paid etcchanged her Apple ID some weeks ago (how could phone calls be related to that though?)Thank You.  

I have switched to Id mobile today but have no internet access on my iPhone.  APN details on phone are still Sky, the previous provider. 

Since I have left EE and switched to ID mobile,  my signal is terrible,  calls cut off randomly and I can't make a call without someone saying I am constantly breaking up. Also voLTE will not work with my samsung A56 

No mobile signal I switched over on Monday still not activated!! It’s a nitemare

Will the ID signal get better with the 3 and Vodafone merger 

For the last 8 days since joining iD my phone is constantly going to “no service” and if I do get signal it’s only one bar. What do I do? I’m not happy at all with the constant no service 

Absolute rubbish signals on this network. Both me and my wife changed to this network thinking it was a better deal. But paying for a service that in the main drops out when we’re at home is very expensive. Does anyone else have similar issues? I ask the question thinking I already know the answer. 

I can't access live chat. 

Hi,I tried the ID Mobile network at the beginning of January to test it and understand if the coverage was decent but, surprisingly, it was even exceptional (downloading at 400MB and more).Therefore, I bought a contract phone with ID Mobile plan via mobiles.co.uk and in the very first 2-3 days the network confirmed to be as good as when I had tested it the very first time. However, since yesterday it’s been extremely poor, so that I have barely the 4G coverage indoor (before full 5G) and any speed test shows download speed below 4MB! How is that possible? I mean, if a network coverage is bad, it should be like that since the very beginning. How is it possible that it moved from being exception to totally useless suddenly?

I do not have signal for 2 days already at all i have upgraded now my sim taught something will change but not so i am paying extra this month with the upgrade for nothing because i cannot barely use my sim

Past few days the signal strength has been significantly low in most areas of the East Midlands. Is there ongoing maintenance? It is effecting my work and what I do.