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No internet - new customer

Forum|Forum|6 months ago
February 18, 2026
9 replies
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I have switched to Id mobile today but have no internet access on my iPhone.

APN details on phone are still Sky, the previous provider.

Best answer by WelshPaul

You need to delete/remove the old SKY SIM/eSIM and then perform a network reset.

WelshPaul

Platinum  Contributor

Reset network settings.

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

W

WozzaTTAuthor

New Contributor

Thanks for the reply! Forgot to say I’ve already reset network settings

Z

Zandile M

iD Mobile Employee

Hi @WozzaTT

Thank you for getting in touch with us and welcome to iD Mobile.

It looks like your iPhone is still using the APN settings from your previous provider (Sky), which is why you don’t have internet access yet. To fix this:

Update your APN settings on your iPhone:

Go to Settings > Mobile Data > Mobile Data Network

Enter the iD Mobile APN details:

APN: idm

Username: leave blank

Password: leave blank

Restart your iPhone after updating the settings.

Make sure Mobile Data is turned on under Settings > Mobile Data.

Once these steps are completed, your internet should start working on iD Mobile’s network.

If it still doesn’t work, please send us a private message so that we can check if the SIM is activated correctly.

Thank you,

Zandile

The iD Mobile Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

W

WozzaTTAuthor

New Contributor

Thank you - how do I send a private message?!

M

Marquerita T

iD Mobile Employee

Hi @WozzaTT.

You can use this direct link to your inbox; https://community.idmobile.co.uk/inbox/overview I have sent you a message.

~Marquerita

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

WelshPaulAnswer

Platinum  Contributor

You need to delete/remove the old SKY SIM/eSIM and then perform a network reset.

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

M

Marquerita T

iD Mobile Employee

Hi @WozzaTT Have you tried performing a network rest by following these steps;

"Go to Settings.
Tap Phone.
Tap My Number.
Use the delete button to remove the old number.
Use the keypad to enter the new number.
Tap Save.
1. Go to Settings
2. Messages
3. Turn off iMessage.
4. Go to General
5. Reset
6. Reset Network Settings.
7. Once the iPhone is open.
8. Go to Settings
9. Messages Turn ON iMessage.
10.This will recognize the new sim and have it verified." ?

~Marquerita

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

W

WozzaTTAuthor

New Contributor

You need to delete/remove the old SKY SIM/eSIM and then perform a network reset.

Thanks Paul - you’re a legend! That seems to have done it.

Gemma M

iD Mobile Employee

Hi @WozzaTT,

We are glad to hear that your issue has been resolved. If you require any further assistance in the future, please do not hesitate to get back in touch with us again.

Regards,

Gemma M

The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.