signal issues since i switched to ID mobile. | iD Mobile Community
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Question

signal issues since i switched to ID mobile.

  • December 4, 2025
  • 2 replies
  • 14 views

Since I have left EE and switched to ID mobile,  my signal is terrible,  calls cut off randomly and I can't make a call without someone saying I am constantly breaking up. Also voLTE will not work with my samsung A56 

2 replies

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  • iD Mobile Employee
  • December 4, 2025

Hi, ​@Gavin80 

I am so sorry to hear that you are facing this issue. I’d love the opportunity to speak with you directly to better understand your experience and see how we can make things right or improve going forward. Please contact us back via email at Socialqueries@idmobile.co.uk. 
Please use the following link to check the coverage on your area:
 https://www.idmobile.co.uk/help-and-advice/coverage

Or try to reinsert your SIM or try your SIM in another phone. This will determine whether the issue is with handset its SIM card itself.

Network settings for Samsung: 
Go to Settings
Tap General management
Select Reset
Choose Reset network settings
Confirm by tapping Reset settings

 

Thank you,

Zandile 

The iD Mobile Team 


  • Author
  • New Contributor
  • December 4, 2025

Yep done all that!! It's a brand new phone!!