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signal issues since i switched to ID mobile.

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Since I have left EE and switched to ID mobile, my signal is terrible, calls cut off randomly and I can't make a call without someone saying I am constantly breaking up. Also voLTE will not work with my samsung A56

GarethP351Answer

New Contributor

I’m in the same position. Ported across from EE last week and now my signal is atrocious. Can’t even get 4g where I used to have 5g. I thought ID used the Three network and that was supposedly the best for 5g. Maybe it uses a wholesale signal and therefore doesn’t get priority on the network? Perhaps admin can advise… or just give a generic copy and paste response 🤷🏻‍♂️

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Active Contributor

Yes I know, I’m looking into it today

iD Mobile Employee

Hi @Gavin80, @GarethP351 and @Ruth Graver.

Thank you for your post. To make sure your iPhone recognises your new number correctly, please follow these steps:

Update Your Number

Go to Settings → Phone → My Number

Delete the old number

Enter your correct number using the keypad

Tap Save

Reset iMessage & Network Settings

Go to Settings → Messages and turn iMessage OFF

Go to Settings → General → Reset → Reset Network Settings
(This will remove saved Wi-Fi passwords but won’t delete personal data.)

Restart your iPhone

Re-enable iMessage

Go back to Settings → Messages

Turn iMessage ON

Once completed, your iPhone should recognise and verify the new number correctly.

~Marquerita

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.