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signal issues since i switched to ID mobile.

Forum|Forum|9 months ago
December 4, 2025
12 replies
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Since I have left EE and switched to ID mobile, my signal is terrible, calls cut off randomly and I can't make a call without someone saying I am constantly breaking up. Also voLTE will not work with my samsung A56

Best answer by GarethP351

I’m in the same position. Ported across from EE last week and now my signal is atrocious. Can’t even get 4g where I used to have 5g. I thought ID used the Three network and that was supposedly the best for 5g. Maybe it uses a wholesale signal and therefore doesn’t get priority on the network? Perhaps admin can advise… or just give a generic copy and paste response 🤷🏻‍♂️

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Zandile M

iD Mobile Employee

Hi, @Gavin80

I am so sorry to hear that you are facing this issue. I’d love the opportunity to speak with you directly to better understand your experience and see how we can make things right or improve going forward. Please contact us back via email at Socialqueries@idmobile.co.uk.
Please use the following link to check the coverage on your area:
https://www.idmobile.co.uk/help-and-advice/coverage

Or try to reinsert your SIM or try your SIM in another phone. This will determine whether the issue is with handset its SIM card itself.

Network settings for Samsung:
Go to Settings
Tap General management
Select Reset
Choose Reset network settings
Confirm by tapping Reset settings

Thank you,

Zandile

The iD Mobile Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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Gavin80Author

New Contributor

Yep done all that!! It's a brand new phone!!

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Gavin80Author

New Contributor

It seems all you do is copy and paste set messages from your screen! BUT I HAVE DONE ALL THESE STEPS AND IT IS STILL NOT WORKING!!!

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Gavin80Author

New Contributor

Anyone else got more useful information besides copy and paste messages from id mobile??

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GarethP351Answer

New Contributor

I’m in the same position. Ported across from EE last week and now my signal is atrocious. Can’t even get 4g where I used to have 5g. I thought ID used the Three network and that was supposedly the best for 5g. Maybe it uses a wholesale signal and therefore doesn’t get priority on the network? Perhaps admin can advise… or just give a generic copy and paste response 🤷🏻‍♂️

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Gavin80Author

New Contributor

I been on the one to customer service several times i done every single thing even a new phone new sim.. there answer was you can leave if you want.. I'm going to 1p mobile now they use EE

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Ruth Graver

New Contributor

I have just moved over from O2 and have no signal at all! Just don’t know what to do.

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Sunnycusack

New Contributor

I'm in the same position as well! Switched from EE four weeks ago and since putting the SIM in, my network signal has been hit and miss. I've done everything everyone has suggested and it still doesn't work. I'll suddenly have network, it'll work a few days then disappear again 🤬

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Cappuchino

Active Contributor

Same here, wish I’d stayed with O2 now. Can’t get anything with ID it’s rubbish.

WelshPaul

Platinum  Contributor

Same here, wish I’d stayed with O2 now. Can’t get anything with ID it’s rubbish.

Nothing stopping you switching back to O2. iD Mobile offers a cooling-off period of up to 30 days. Use it!

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.