Hi ​@Teodoraanton93 ,

I’m really sorry to hear you’ve had no signal for the past two days. I completely understand how frustrating this must be, especially after upgrading your SIM.
 

Let’s try a few quick checks first:

Restart your phone to refresh the network connection.

Ensure Airplane Mode is off and that mobile data/VoLTE is enabled.

Remove and reinsert the SIM to make sure it’s seated correctly.
 

If none of these work, it looks like this could be a network issue in your area.
 

Lamiya

I have done all of this but all the same …

i live in mk169fd and it is horrible signal… 

Always check network coverage page for your postcode before changing supplier.

I did checked but i have id mobile from 2 years ago and it is just now. What can i do? I payed 17£ a month just now i have changed the upgrade and today. and i want to know if you know anything to help me 

Hi ​@Teodoraanton93 

Thank you so much for your patience, I do apologize for the connection. I have had a look at the coverage in your area MK169FD, and I can view that 4G, coverage in your area there is an Unplanned Outage in this area since the 11th of February 2026. This could be affecting the coverage on your phone. We do apologize for this inconvenience caused. 
  
This is an unexpected network outage that can occur at any time due to unforeseen system failures as a result of many different failures, including hardware and software malfunctions, operator mistakes or even cyberattacks. By nature, you will not be informed prior to an unplanned power outage because we are unable to foresee this. 
 
 I can confirm that the Three network will be the authority to provide information on when the work will be completed. Unfortunately, we do not have a specific timeframe for when this will be finished. I sincerely apologize for any inconvenience this may cause. 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks.

Michael Z