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network outage swansea

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There is network outage in swansea, the whole area. Postcodes SA1, SA2, SA6

no calls, texts, data. No 3G,4G,5G just SOS signal.

outage is in the 2nd day but network checker suggests strong signal

using iPhone 17 Pro

can anyone help please?

Marquerita T

iD Mobile Employee

Hi @Lukegodrich.

We are really sorry to hear about the service issues you are experiencing in the Swansea area. We completely understand how frustrating it must be to be without calls, texts, and data, especially during a prolonged outage.

This is an unexpected network outage that can occur at any time due to unforeseen system failures as a result of many different causes, including hardware or software malfunctions, operational issues, or even cyberattacks. By nature, customers are not usually informed prior to an unplanned outage because these events cannot always be predicted.

~Marquerita

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