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Active Contributor
Stevie7
Active Contributor
Feb 24, 2026 11:44 PM UTC

signal drop

For some reason almost everyday now I get 'no service: or 'emergency calls only'. Doesn't last long. Only happened since merger with Vodafone. What's happening Id?

    5 replies

    Lamiya C
    iD Mobile Employee
    Lamiya C
    iD Mobile Employee
    Feb 25, 2026 12:48 PM UTC

    Hi ​@Stevie7 ,

     

    I’m really sorry you’re experiencing this. I understand how frustrating it is to see “No Service” or “Emergency Calls Only”, especially if it happens frequently.

    For iD Mobile, brief signal loss can sometimes happen due to network registration refresh, local congestion, or coverage transition between masts, rather than the merger itself.
     

    Please try these quick steps:

    Restart your phone when the issue occurs
    Turn Airplane Mode ON for 30 seconds → OFF
    Set Network Selection → Automatic

    Check that your phone software is up to date

     

    Lamiya

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
      Active Contributor
      Stevie7Author
      Active Contributor
      Feb 25, 2026 1:41 PM UTC

      Hi ​@Stevie7 ,

       

      I’m really sorry you’re experiencing this. I understand how frustrating it is to see “No Service” or “Emergency Calls Only”, especially if it happens frequently.

      For iD Mobile, brief signal loss can sometimes happen due to network registration refresh, local congestion, or coverage transition between masts, rather than the merger itself.
       

      Please try these quick steps:

      Restart your phone when the issue occurs
      Turn Airplane Mode ON for 30 seconds → OFF
      Set Network Selection → Automatic

      Check that your phone software is up to date

       

      Lamiya

       

      Active Contributor
      Stevie7Author
      Active Contributor
      Feb 25, 2026 1:43 PM UTC

      Hi Lamiya.

      Thanks for your response. I will try it.

      Stevie7

      Gemma M
      iD Mobile Employee
      Gemma M
      iD Mobile Employee
      Feb 27, 2026 10:11 AM UTC

      Hi ​@Stevie7,

       

      Thanks for that, please let us know how that goes for you. 

       

      Regards,

       

      Gemma M

      The iD Mobile Social Media Team

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
      Marquerita T
      iD Mobile Employee
      Marquerita T
      iD Mobile Employee
      Feb 27, 2026 6:32 PM UTC

      Hi ​@Stevie7.

      It sounds like your SIM may need replacing. You can pick up a replacement SIM at your nearest Currys store at no extra cost, or contact us via Live Chat here:https://www.idmobile.co.uk/live-chat
       and we can arrange delivery to your home within two working days.

       

      This usually resolves the “No Service” or “Emergency Calls Only” issue.

       

      ~Marquerita

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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