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Active Contributor
February 24, 2026

signal drop

  • February 24, 2026
  • 5 replies
  • 50 views

For some reason almost everyday now I get 'no service: or 'emergency calls only'. Doesn't last long. Only happened since merger with Vodafone. What's happening Id?

    5 replies

    Lamiya C
    iD Mobile Employee
    iD Mobile Employee
    February 25, 2026

    Hi ​@Stevie7 ,

     

    I’m really sorry you’re experiencing this. I understand how frustrating it is to see “No Service” or “Emergency Calls Only”, especially if it happens frequently.

    For iD Mobile, brief signal loss can sometimes happen due to network registration refresh, local congestion, or coverage transition between masts, rather than the merger itself.
     

    Please try these quick steps:

    Restart your phone when the issue occurs
    Turn Airplane Mode ON for 30 seconds → OFF
    Set Network Selection → Automatic

    Check that your phone software is up to date

     

    Lamiya

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    Stevie7Author
    Active Contributor
    February 25, 2026

    Hi ​@Stevie7 ,

     

    I’m really sorry you’re experiencing this. I understand how frustrating it is to see “No Service” or “Emergency Calls Only”, especially if it happens frequently.

    For iD Mobile, brief signal loss can sometimes happen due to network registration refresh, local congestion, or coverage transition between masts, rather than the merger itself.
     

    Please try these quick steps:

    Restart your phone when the issue occurs
    Turn Airplane Mode ON for 30 seconds → OFF
    Set Network Selection → Automatic

    Check that your phone software is up to date

     

    Lamiya

     

    Stevie7Author
    Active Contributor
    February 25, 2026

    Hi Lamiya.

    Thanks for your response. I will try it.

    Stevie7

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    February 27, 2026

    Hi ​@Stevie7,

     

    Thanks for that, please let us know how that goes for you. 

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    iD Mobile Employee
    February 27, 2026

    Hi ​@Stevie7.

    It sounds like your SIM may need replacing. You can pick up a replacement SIM at your nearest Currys store at no extra cost, or contact us via Live Chat here:https://www.idmobile.co.uk/live-chat
     and we can arrange delivery to your home within two working days.

     

    This usually resolves the “No Service” or “Emergency Calls Only” issue.

     

    ~Marquerita

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.