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New Contributor
February 25, 2026
Question

Some SMS messages not arriving

  • February 25, 2026
  • 6 replies
  • 77 views

Hello - I’m having trouble receiving SMS texts from a contact’s phone. The other phone can call mine OK, but I can’t receive their texts. What should I do?

    6 replies

    Lamiya C
    iD Mobile Employee
    iD Mobile Employee
    February 26, 2026

    Hi ​@DawwofDuty ,

     

    I’m really sorry you are having trouble receiving SMS messages, I understand how important it is to stay connected.

    For iD Mobile, please try these steps:

    Restart your phone
    Turn Airplane Mode ON for 30 seconds → OFF
    Check Settings → Messages and make sure SMS is enabled
    Blocked contact check → Make sure the sender’s number is not accidentally blocked
    Ask the sender to confirm the SMS is being sent to the correct number
    If possible, test receiving SMS from another number to see if the issue is contact-specific
     

     If you can receive calls but not texts from one contact, the issue may be on the sender’s network or message settings.

     

    Lamiya

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    February 28, 2026

    Hello Lamiya,

     

    Thanks for the advice. Apologies, but I’m still having trouble receiving texts from the other contact. They have recently had their SIM replaced and are able to text other people besides me. I have found that I can send texts to them OK, but I can’t receive them.


    For context, my phone is a Google Pixel 7A with unlimited texts and minutes. I’ve had problems receiving calls/messages on this phone in the past year from a number of people, though everything works fine the majority of the time. I would appreciate a full check of my connection.

    regards,
    Edwin

    WelshPaul
    Platinum 
Contributor
    Platinum 
Contributor
    February 28, 2026

    Just double-check you haven’t blocked their number on your phone.

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    February 28, 2026

    The other user isn’t listed as blocked in my Messages app, and I don’t have any blocked users on my associated Google account.

    WelshPaul
    Platinum 
Contributor
    Platinum 
Contributor
    February 28, 2026

    Have you recently ported your number over? Could be a split port.

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    February 28, 2026

    I switched to id in mid-2024, but I’ve had issues with texts since I joined - just not frequently enough for me to feel moved to contact tech support!