Hi ​@nessa744 ,

I completely understand how frustrating this must be, especially with such limited signal.

To help resolve this, please try the following troubleshooting steps:
 

-Restart your phone and ensure the iD SIM is correctly inserted.

-Check your network settings: make sure your phone is set to use 4G/3G/2G automatically.

-Test the SIM in another compatible phone (if possible) to see if the issue is device-related.

-Check coverage in your area: some locations may have weaker 4G signal.

Lamiya

No my issues isn’t with 3g/4g/5g as I can’t even get phone service to begin with! I can’t call or receive calls or even use my data if I’m out and about most of the time as the signal bars are showing “no service” 

Hi ​@nessa744 ,

I completely understand how frustrating it must be to have no service at all, even for basic calls and data.

In most cases, a new SIM card can help resolve a “no service” issue. I recommend trying a replacement SIM in your phone to see if that restores connectivity. 

If you need another SIM right now, you don’t have to wait for one in the post — you can get a replacement immediately from any Currys store that stocks iD Mobile. They can provide a free replacement SIM and help you get it activated on the spot.

Lamiya