Hi ​@pewe,

I’m really sorry you’re experiencing this, I understand how frustrating intermittent signal loss must be, especially since the issue only affects your iD Mobile SIMs.

Please try these troubleshooting steps on your affected phones:

Restart your phone when signal is lost
Turn Airplane Mode on for 30 seconds, then off
Set Network Selection → Automatic
Remove and reinsert the SIM (if physical SIM)
Check for network or software updates on the phone
 

Since the signal returns after restarting, this may indicate temporary network registration refresh rather than a permanent coverage fault.

If the issue keeps happening, please send me:
• Your postcode
• Phone make/model of the two affected devices
 

I can then check the local network performance in your area.

Lamiya

Same here. I often experience signal loss. The signal can be strong for most of the day, then suddenly drop to "No Service" the next second!

It's especially frustrating when I'm out and about. I end up having to restart my phone over and over again just to regain a connection. It's incredibly annoying.

And I'm in central London we when this happened—not even a rural or suburban area!

Hi ​@Iceqcake,

We're sorry to hear about the issues you've been experiencing with your coverage.
 
We appreciate how frustrating it can be when the service you're receiving doesn't match what you'd expect, particularly if the coverage checker is showing strong coverage in the areas where you're having problems.
 
As a first step, we'd recommend checking the coverage checker again to see if there are any reported issues or maintenance affecting the locations concerned: https://www.idmobile.co.uk/help-and-support/coverage
 
If the issue persists, please contact our Live Chat team so they can investigate further and check whether there are any network-related issues affecting your service: https://www.idmobile.co.uk/live-chat 
 
They'll be able to review your account and discuss any available options based on the outcome of their investigation.
 
Regards,
 
Gemma M
The iD Mobile Social Media Team

I am also losing connection every 24 hours.  I turn airplane mode on then off and I am OK for another 24 hours.  Why is this?  How can it be fixed?

Hi ​@Calpesteve,

We're sorry to hear you're experiencing this issue.

Could you let us know if you've checked your area using our Coverage Checker to see if there are any known issues or maintenance taking place?

You can check your coverage here: https://www.idmobile.co.uk/help-and-support/coverage

If everything looks normal, let us know your full postcode and we'll be happy to take a closer look from our side.

Regards,

Gemma M

The iD Mobile Social Media Team

Thank you Gemma for your help.  My post code is LE12 8NB and the coverage looks very good.

Hi ​@Calpesteve,

Thanks for sharing, I have checked the coverage for LE12 8NB, and as you have mentioned, it is excellent. 

Please get in touch with our customer service team to arrange a replacement SIM card to see if this makes any difference. Please use the following link to get in touch: https://www.idmobile.co.uk/live-chat. 
 
Once connected, simply explain your request and an advisor will assist you further.

Thank you for your understanding.
 
Regards,
 
Gemma M
The iD Mobile Social Media Team