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Frequent loss of Network Connection

  • February 21, 2026
  • 1 reply
  • 29 views
P
New Contributor

My wife and I had been with Vodafone for a good few years, and I also have a second phone for business which is registered on 3 network.

We moved to our current location just over 2 years ago and transferred 2 of our 3 phones to ID Mobile a few months ago. 

Prior to transferring to ID we had not experienced any connection issues with 3 or Vodafone - however once we changed networks the problems started, but only on the 2 phones using the ID Mobile sims.

The problem occurs periodically with the ID Mobile Sims phones suddenly losing signal connection (ie showing zero bars on the signal strength indicator) whilst we are away from the house, but the signal returning when we arrive home. 
If we restart either phone and return to the spot where the signal was previously lost, the signal is perfect on that phone - until a couple of days later. So it is not a coverage issue
At no time do we loose the signal on the phone with the 3 sim card.

These symptoms suggest that the problem is with the ID network or Sim cards but there is no indication as to which it is.

There have been a number of posts on this community reporting similar problems which seems to indicate that ID have an issue that needs resolving.

We are currently 'in contract', but as soon as that ends, if the problem persists, we will have to look elsewhere for a more reliable network.

    1 reply

    Lamiya C
    iD Mobile Employee
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    • Lamiya C
    • iD Mobile Employee
    • February 24, 2026

    Hi ​@pewe,

     

    I’m really sorry you’re experiencing this, I understand how frustrating intermittent signal loss must be, especially since the issue only affects your iD Mobile SIMs.

    Please try these troubleshooting steps on your affected phones:

    Restart your phone when signal is lost
    Turn Airplane Mode on for 30 seconds, then off
    Set Network Selection → Automatic
    Remove and reinsert the SIM (if physical SIM)
    Check for network or software updates on the phone
     

    Since the signal returns after restarting, this may indicate temporary network registration refresh rather than a permanent coverage fault.

    If the issue keeps happening, please send me:
    • Your postcode
    • Phone make/model of the two affected devices
     

    I can then check the local network performance in your area.

     

    Lamiya

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