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Community Member
January 28, 2026
Question

no mobile signal

  • January 28, 2026
  • 3 replies
  • 34 views

No mobile signal I switched over on Monday still not activated!! It’s a nitemare

    3 replies

    iD Mobile Employee
    January 30, 2026

    Hi ​@Richard Billany 

    Thank you for getting in touch with us, I am so sorry that you have no signal please try the following steps:

    Please use the following link to check the coverage in your area:
    https://www.idmobile.co.uk/help-and-advice/coverage
    or try to reinsert your SIM, or try your SIM in another phone. This will determine whether the issue is with the handset or with the SIM card itself.

    If the issue persists, please try the following steps for iPhone:
    Go to Settings.
    Tap Phone.
    Tap My Number.
    Use the delete button to remove the old number.
    Use the keypad to enter the new number.
    Tap Save.
    1. Go to Settings
    2. Messages
    3. Turn off iMessage.
    4. Go to General
    5. Reset
    6. Reset Network Settings.
    7. Once the iPhone is open.
    8. Go to Settings
    9. Messages Turn ON iMessage.
    10.This will recognize the new sim and have it verified.


    Network settings for Samsung:
    Go to Settings
    Tap General management
    Select Reset
    Choose Reset network settings
    Confirm by tapping Reset settings

     

    Thank you,

    Zandile 

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    Active Contributor
    February 16, 2026

    I have the same problem. Done all those instructions, still nothing, it’s rubbish. ID live chat don’t help either, just tell you the same thing over and over and not getting anywhere. Should be a good signal Whalen it states it is on the signal checker. 

    iD Mobile Employee
    February 18, 2026

    Hi ​@Cappuchino Have you tried getting a replacement sim?

     

    If not, you can get one from your nearest Currys store or please contact our Live Chat team directly via https://www.idmobile.co.uk/live-chat and they can have one sent directly to your home within 2 working days.

     

    ~Marquerita

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