Hi ​@Richard Billany 

Thank you for getting in touch with us, I am so sorry that you have no signal please try the following steps:

Please use the following link to check the coverage in your area:
https://www.idmobile.co.uk/help-and-advice/coverage
or try to reinsert your SIM, or try your SIM in another phone. This will determine whether the issue is with the handset or with the SIM card itself.

If the issue persists, please try the following steps for iPhone:
Go to Settings.
Tap Phone.
Tap My Number.
Use the delete button to remove the old number.
Use the keypad to enter the new number.
Tap Save.
1. Go to Settings
2. Messages
3. Turn off iMessage.
4. Go to General
5. Reset
6. Reset Network Settings.
7. Once the iPhone is open.
8. Go to Settings
9. Messages Turn ON iMessage.
10.This will recognize the new sim and have it verified.

Network settings for Samsung:
Go to Settings
Tap General management
Select Reset
Choose Reset network settings
Confirm by tapping Reset settings

Thank you,

Zandile 

I have the same problem. Done all those instructions, still nothing, it’s rubbish. ID live chat don’t help either, just tell you the same thing over and over and not getting anywhere. Should be a good signal Whalen it states it is on the signal checker. 

Hi ​@Cappuchino Have you tried getting a replacement sim?

If not, you can get one from your nearest Currys store or please contact our Live Chat team directly via https://www.idmobile.co.uk/live-chat and they can have one sent directly to your home within 2 working days.

~Marquerita