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Community Member
February 11, 2026
Question

How can you quickly access live chat?

  • February 11, 2026
  • 2 replies
  • 610 views

I can't access live chat. 

    2 replies

    Decembersangel72
    Gold Contributor
    Gold Contributor
    February 14, 2026

    Hi ​@MichaelClarke 

    You can contact the Live Chat via this link (The Live Chat team are available 9am - 8pm Monday to Friday,

    and 9am - 6pm Saturday and Sunday).

     https://www.idmobile.co.uk/live-chat

    When you contact the Live Chat :-

    Type ‘talk to a person’ in the dialogue box and this will bypass the unhelpful chatbot. 

    Please be patient as the agents handle a few conversations at any one time so there will be a delay in connecting with an available agent and also any replies to your query.


    Hope this helps x

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Lamiya C
    iD Mobile Employee
    iD Mobile Employee
    February 14, 2026

    Hi ​@MichaelClarke ,

     

    Thanks for getting in touch. You can access Live Chat via this link: https://www.idmobile.co.uk/live-chat

    When you open the chat, type “talk to a person” to bypass the chatbot and connect directly with an agent.

    Please note that there may be a short wait as agents handle multiple conversations, so we appreciate your patience while they get to you.
     

    Let us know if you still have trouble connecting.

     

    Lamiya

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.