Hi ​@MichaelClarke 

You can contact the Live Chat via this link (The Live Chat team are available 9am - 8pm Monday to Friday,

and 9am - 6pm Saturday and Sunday).

 https://www.idmobile.co.uk/live-chat

When you contact the Live Chat :-

Type ‘talk to a person’ in the dialogue box and this will bypass the unhelpful chatbot. 

Please be patient as the agents handle a few conversations at any one time so there will be a delay in connecting with an available agent and also any replies to your query.


Hope this helps x

Hi ​@MichaelClarke ,

 

Thanks for getting in touch. You can access Live Chat via this link: https://www.idmobile.co.uk/live-chat

When you open the chat, type “talk to a person” to bypass the chatbot and connect directly with an agent.

Please note that there may be a short wait as agents handle multiple conversations, so we appreciate your patience while they get to you.
 

Let us know if you still have trouble connecting.

Lamiya