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Question

no signal

  • February 22, 2026
  • 1 reply
  • 24 views
L
Community Member

I recently got a contact with ID mobile and I have no signal about 90% of the time. 
I am about 2months into my contact and I would like to cancel as you aren’t providing me with the correct service, how do I go about doing this?  

1 reply

Anneline M
iD Mobile Employee
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  • Anneline M
  • iD Mobile Employee
  • February 23, 2026

Hi ​@lizbriggs88, 

 

Thank you for getting in touch. 

 

I am sorry to hear that you’re experiencing issues with your signal. 

 

Please use the following link to check the coverage in your area:

https://www.idmobile.co.uk/help-and-advice/coverage

or try to reinsert your SIM, or try your SIM in another phone. This will determine whether the issue is with the handset or with the SIM card itself.
 

I've also just sent you a private message to help get this sorted.

 

To find it, click your profile picture in the top-right corner and select ‘Private Messages’. You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

 

I'll speak to you there.

 

Thanks, 

Anneline

The iD Mobile Team

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