Question

Consistently slow speeds and poor coverage in London

Forum|Forum|6 days ago
February 25, 2026
1 reply
10 views

Ricmck90
Community Member

Getting consistently slow speeds, even when it says I'm connect to the network ( oth 4G and 5G), in and around London. Most of the time on my commute from BR1 to Charring Cross the speeds are terrible and can't even do basic functions like stream a podcast - Southwestern WiFi on its train is better!

Been happening on and off for months - even adding this complaint took a while as I couldn't get enough download to load your website!

Time to set out the speeds or let customers move mid contract - the service is truly awful!

+10

Lamiya C
iD Mobile Employee
Forum|Forum|6 days ago
February 25, 2026

Hi @Ricmck90 ,

I’m really sorry you’ve been experiencing slow speeds. I completely understand how frustrating it is if you cannot even stream basic content during your commute.

For iD Mobile, speed can sometimes be affected by network congestion, especially in busy areas such as London during commuting hours, even when the phone shows 4G or 5G signal.

Please try these quick checks:
Restart your phone before your commute
Turn Airplane Mode ON for 30 seconds → OFF to refresh connection
Ensure network selection is set to Automatic
Check that Data Roaming is ON

Since this has been happening for months, please send me a private message with your postcode (BR1–Charing Cross route if possible) and phone model, so I can check network performance in your specific area and escalate if needed.

I’m really sorry again for the inconvenience

Lamiya

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