Just to say I have also checked all the call settings and voicemail settings and have reset network settings. I’m on iPhone 15 pro and same phone as when with Vodafone. Husband also with ID Mobile and finding the same. Happens when I ring my kids with ID Mobile, especially my daughter who is always scrolling so seems to be an ID issue

Hi ​@Beebee4,

Thank you for your message. 

We’re truly sorry to hear about the calling issues you and your husband are experiencing as we understand how frustrating and concerning that must be. This is certainly not the experience we want for you. To help investigate, please check that your number is correctly saved on your iPhone by following the steps below. Also ensure that Do Not Disturb/Focus modes and Call Forwarding are disabled under your phone settings:

1. Go to Settings
2. Tap Phone
3. Tap My Number
4. Use the delete button to remove the old number
5. Use the keypad to enter the new number
6. Tap Save
7. Restart the iPhone

Thanks,

Kwanele

Yes I’ve done all of that before I posted. Correct number, focus is only on at work and overnight on a timer so never in the day when I’m scrolling. It only happens if I’m on my phone at the time. It’s as if the network can’t cope with using data and receiving a phonecall at the same time. I can see there are other posters mentioning this too. 

Hi ​@Beebee4. Can you please share your postal code, so we can do a coverage check.

~Marquerita

Dh87tb but it doesn’t just happen at home

Any other solutions please? It’s really annoying and started the minute I switched. Not internet or data related as both strong. Not phone related as I have the same phone I did with Vodafone and never happened. Must be network related

Hi ​@Beebee4 

I do apologies that you are having this issue.

Can you try a mobile network reset for me please and see if that improves the issues.

Apple: 

1.Press Settings.
2. Press General.
3. Press Transfer or Reset iPhone.
4. Press Reset.
5. Press Reset Network Settings.
6. Press Reset Network Settings.
7. Slide your finger upwards starting from the bottom of the screen to return to the home screen.
8. Restart phone

Android:
 
1. Slide your finger downwards starting from the top right side of the screen.
2. Press the settings icon.
3. Press General management.
4. Press Reset.
5. Press Reset mobile network settings.
6. Press Reset settings.
7. Press Reset.
8. Press Reset Wi-Fi and Bluetooth settings.
9. Press Reset settings.
10. Press the Home key to return to the home screen.
11. Restart phone

Michael Z

Yes my original post or the one underneath mentions that I already did a network resetting

Hi ​@Beebee4. Thank you for your post, please accept apologies for the inconvenience this is causing you. Can you please reach out to our Live Chat team via https://www.idmobile.co.uk/live-chat so that this can be further escalated to our technical team.

~Marquerita

This has been happening to me too! I've tried all of the resetting tips and it works for a little while but then it goes back to sending calls to Voicemail. So strange and frustrating! 

Did you manage to solve it? 

No I’ve asked them to send onto the IT department as I think it’s an ID issue as my phone was literally fine immediately before when I was with Vodafone and happens to all my family on ID mobile. I tried to do this on chat but it timed out so hope they followed through with it. I need it fixed as missed some important calls so is a deal breaker and will make me have to pay more with another established company