Question

Ongoing Service Outage (Again)

Forum|Forum|4 days ago
February 7, 2026
2 replies
40 views

Touchingcloth
New Contributor

There is a service outage (no phone calls, texts or mobile broadband) in my area again. The status checker advises me that there is someone working on the situation. This has been the same since Thursday 5 Feb 2026. EE is the only provider in my remote location, so there is no alternative, and I am having to travel into town on the bus to find out what the situation is.

Timeline is as follows: -

Wed 4 Feb 2026 - outage all evening

Thu 5 Feb 2026 - some service in the morning, but then out for the rest of the day

Fri 6 Feb 2026 - outage all day

Sat 7 Feb 2026 - outage all day so far

I am loving ID Mobile, EE not so much.

Some idea of when a fix is likely would be useful, or prioritising the fix even better!

Thanks

Andy

+9

Lamiya C
iD Mobile Employee
Forum|Forum|4 days ago
February 7, 2026

Hi @Touchingcloth ,

Thank you for your message, and I’m really sorry for the ongoing disruption to your service. I completely understand how frustrating this must be, especially with no alternative network in your area.

Our network partner is aware of the outage and is actively working on resolving it. Unfortunately, we don’t have a specific completion time, but the engineers are prioritising the repair and updates will be reflected on the network status page: Network Status Checker
.

We really appreciate your patience while the issue is being fixed.

ank you for letting us know, and we hope your service is fully restored soon.

Lamiya

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