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No Data

  • March 2, 2026
  • 4 replies
  • 9 views

Hello. A few days ago I got caught in the rain. Since then my mobile data has been not been able to work even in areas i had good/excellent coverage prior to the rain. 

 

For what I can see:

  • Sim card itself appears to be fine (Sim was not removed from phones sim holder during the rain or after until i inspected it today.)
  • Data is on and neither it or location works. Calls and texts only go through on wifi
  • Bluetooth works fine

Best answer by WelshPaul

Sounds like your phone may have sustained damage from exposure to rain. Try your SIM in a different handset to confirm this.

4 replies

WelshPaul
Platinum 
Contributor
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  • Platinum 
Contributor
  • Answer
  • March 2, 2026

Sounds like your phone may have sustained damage from exposure to rain. Try your SIM in a different handset to confirm this.


  • Author
  • New Contributor
  • March 2, 2026

There were areas on the phone damaged by the rain so its very likely whatever it uses for sim was also damaged


Matthew T
iD Mobile Employee
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  • iD Mobile Employee
  • March 3, 2026

@gozzy -

I’m sorry to hear you got caught out by the rain! Unfortunately, it sounds like the phone has been damaged by the rain. You can confirm by getting a replacement SIM from a Currys store, activating it, and seeing the results. Or as ​@WelshPaul suggested, trying your SIM in another handset. Thanks.


  • Author
  • New Contributor
  • March 3, 2026

Hello. I tried WelshPauls test and it very much seems that the handset itself is damaged. 

 

Thank you for your help. I had a suspicion this was the case but wanted to be sure. Thank you again