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New Contributor
March 2, 2026
Solved

No Data

  • March 2, 2026
  • 5 replies
  • 40 views

Hello. A few days ago I got caught in the rain. Since then my mobile data has been not been able to work even in areas i had good/excellent coverage prior to the rain. 

 

For what I can see:

  • Sim card itself appears to be fine (Sim was not removed from phones sim holder during the rain or after until i inspected it today.)
  • Data is on and neither it or location works. Calls and texts only go through on wifi
  • Bluetooth works fine
    Best answer by WelshPaul

    Sounds like your phone may have sustained damage from exposure to rain. Try your SIM in a different handset to confirm this.

    5 replies

    WelshPaul
    Platinum 
Contributor
    WelshPaulAnswer
    Platinum 
Contributor
    March 2, 2026

    Sounds like your phone may have sustained damage from exposure to rain. Try your SIM in a different handset to confirm this.

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    gozzyAuthor
    New Contributor
    March 2, 2026

    There were areas on the phone damaged by the rain so its very likely whatever it uses for sim was also damaged

    Matthew T
    iD Mobile Employee
    iD Mobile Employee
    March 3, 2026

    @gozzy -

    I’m sorry to hear you got caught out by the rain! Unfortunately, it sounds like the phone has been damaged by the rain. You can confirm by getting a replacement SIM from a Currys store, activating it, and seeing the results. Or as ​@WelshPaul suggested, trying your SIM in another handset. Thanks.

    iD Community Manager
    gozzyAuthor
    New Contributor
    March 3, 2026

    Hello. I tried WelshPauls test and it very much seems that the handset itself is damaged. 

     

    Thank you for your help. I had a suspicion this was the case but wanted to be sure. Thank you again

    Lamiya C
    iD Mobile Employee
    iD Mobile Employee
    March 3, 2026

    Hi ​@gozzy ,

     

    I’m really sorry to hear that your phone was damaged after getting caught in the rain, but I’m glad you were able to test and confirm this. It does sound like the handset itself may have been affected.

    I’m pleased we could help you check this with iD Mobile
     

    If you need a replacement SIM, new handset, or help checking upgrade options, please feel free to ask we’re here to help.
     

    Thank you again for reaching out and take care.

     

    Lamiya

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.