Roaming & International.

I have used my phone successfully twice in Europe this year. My phone is enabled to roam and no settings have been changed. I am in Southern Italy and am unable to make calls. In my Roaming "SIM settings" it says my "Mobile Network Service" is disconnected. Why is this? My wife is with IDmobile and has exactly the same issue also, so it is not an isolated issue. What is the cause?

I am on holiday in Greece (Kos) and received a text to say welcome to Greece but then received another one to say welcome to Turkey. Turkey is chargeable, does anyone know how I can change this back?

Hi I have no roaming but despite being in a roam free destination. I can’t use the chat or internet so it’s impossible to get hold of anyone. roaming is set up on my phone.

The app says I have unlimited data, but I am currently overseas and know there is a 30gb cap. my bill shows my usage, but I can’t find current usage.

I’ve been searching in vain for information about which partner network(s) ID uses in each country. All questions about roaming generate multiple answers concerning how to enable roaming, how much it will cost and what packages are available to control costs, but very little about which networks are going to be used in the destination country. This matters because in remote or mountainous areas, not all networks that operate in the country are likely to have coverage. I have encountered this in the Austrian Tirol for example. So before going abroad I want to know which partner network I am likely to connect to and look up the coverage map to assure myself that it will work. Does anyone know where a table of partner networks by country is available, both for ID and for any other operator from whom I might buy a PAYG ESIM?

I'm currently in new zealand, i had purchased a 20g roaming package for new Zealand, once at Christchurch Airport 2 days ago I switch everything on and it automatically connected to One NZ had 4 bars and 5g however it wouldn't let me text, call or use the Internet no matter what i tried. I had to purchase a Maya Mobile esim which connected to the same network and instantly was able to communicate and arrange my onward travel from the airport, about 7 times I tried to use ID chat bot without success and twice I eventually spoke to customer service via live chat as they were closed when I arrived in NZ however on both occasions the ID staff went silent on me droppng of the radar after getting me to forget One NZ and connecting manually to Spark. After the second time I was blocked from accessing id mobile sites saying "I'd need to email in order to unblock my phone from ID mobile Web pages however there is no email address. 24 hours later again after purchasing surfshark vpn I'm able to join this community to seek advice. Can I get a refund on my 100%unused roaming package? I've attached a screen grab of my last dropped out communication. It's been a nightmare.

Hi, I don’t plan on using my mobile while travelling unless connected to wifi - I travelled to Morocco, switched my phone on and got bombarded by texts from ID mobile saying I had used 80% of my spending cap, bear in mind I have roaming off. After an hour on live chat over WiFi, the agent said they can’t check what the charge is until 09/04, over a week after I return home? This is a time sensitive issue and no help is available. I don’t know or want the charge. If I have paid for some type of international use charge then I don’t even know what I can use since no one can help until after I return home. No email to contact anyone, I can’t use the customer phone number since I’m abroad? What’s the solution here?

I did put a message on here earlier but it has since disappeared and I can’t read the reply. i received two texts saying i was being charged for data roaming - but I’m still in the Uk on the Norfolk coast! I have never had this happen before. Please can I have some reassurance I’ve not been charged because I have not been away anywhere! thanks

I'm trying to use an iD Mobile sim in a TP Link M7350. I'm pretty certain that it worked when I set it up in the UK but now that I'm in France, it connects but won't allow any internet access. Any suggestions.

I’m visiting Australia and Antigua within the next 6 months, will I be charged roaming fees? Both of the above are on the international roaming list, but I’m not 100% certain this means I won’t be charged when visiting.

I have purchased 2 ID SIM cards for use in our iPads when we are away in Europe. roaming is turned on in the ID app & on both the iPads but I cannot access the internet, I get a message ‘could not activate mobile data network’ everything works ok if I put my O2 sim in the iPad. can anyone help? thanks in advance

My wife is currently in Morocco. She purchased a roam beyond add on before she arrived but is worried it isn’t working because her current bill is showing over £100.Does anyone know what may have happened? She’s trying to use the contact us link but it won’t load.

I am in Germany, and my IPad cellular is no service, works fine in UK, spoke to chatbot did reset network settings, roaming on and off, restart IPad, reinstall SIM card etc. interestingly it works fine in the iPhone but not on my IPad mini 6, but works on the IPad fine in UK. please can this be solved as when I signed up I was told it would work fine, which it does for the UK looks like it’s an EU problem. Thank you

wife & I both have accounts, neither of us can phone South Africa. I have £25.00 on cap to pay. Have spoken to 3 live chat, after resetting network still nothing, then took out sim, turned phone on & off in flight mode & load of other stuff still nothing. International calls & premium calls turned on. Help please. URGENT.

I am abroad from March 2025, Poland. I was able to make a calls and send text messages, from few days I am unable to call or text, I can use only data… It is frustrating as I need to call my work place from this phone… Can you help, please? I am paying every month for nothing now...

I’m currently roaming and can make calls without any issues. However, I’m not receiving text messages from Hungary. I’ve checked all my phone settings and everything seems correct, but SMS from Hungarian numbers are not arriving. Please help.

Hi My wife is currently on a cruise to Spain and Italy, she has not got into a port yet as 2 days at sea. She has 199gb of data in her account. I have noticed that her bill has increased to £65 instead of the usually £16. She has messaged me to say that her data no longer works. Do you have to be on land for the inclusive 30gb of roaming and will this still be available when she goes onto shore at Cadiz. Thanks in advance.

Could a member of ID mobile please clarify the position with roaming in EU . Can I use up to my monthly allowance of 108GB or am I capped at 30GB. Many thanks

I want to know what it will cost to use my phone when abroad

Hi, I am travelling to Montenegro which is outside the free list and have noted the charges it costs to use my plan outside of this. Does ID mobile not offer a daily plan to use this like other networks to make this more affordable? I.e a £2 cost additional to use this?

I am travelling to Poland in 2 weeks and I need help making sure iam able to use my phone.

I can not get roaming and the. Network provider number is different from my mobile number

I have taken all the steps to resolve roaming issues. I’ve reset the network and everything that was advised. Still no luck. The roaming choice is not even available on my phone, so I am told in that case to contact ID, but there is no way of contacting anyone. I have an eSIM from ID and another card from another provider.

I am currently on holiday in Norfolk UK. I have received messages regarding roaming charges and think I have been charged my data cap of £5 when I have never left the country. How do I go about getting this refunded?

Hi all, I have an unlimited plan on data, call and messages. But I have just received a text as I entered Dublin port that I will be charged for anything I use. Is this a mistake by ID?