Roaming & International.

My second trip to India where I have bought a Roam Beyond add on.The first time (last year) the roaming did not work and I spent all week with someone supporting me through these pages trying to get it to work without success I’ve just returned from a second trip - Spent £30 on a Roam Beyond roaming data add on. Guess what? It didn’t work I tried manually selecting different operators, checking phone settings, rebooting the phone… No joy. So my message to anyone else with ID is don’t even bother trying the Roam Beyond add on in India How can ID sell these add ons when they do not work. IT’S A SCAM I am in the process of raising a complaint.

I’ve had texts to say I’ve been charged for data roaming but I’m staying in Sheringham, haven’t been outside the UK since May last year…But due to go abroad in 2 weeks and now can’t use my roaming…

Holiday in india, It appears I can use my 5g data for free in India, however calls and sms is charged, if I just disable roaming calls and sms on the id app, does this mean I can still use the data on my plan for messenger and Internet services etc for free? I have unlimited data on my contract Many thanks Mike

I would like to purchase a roaming add on as we are going to Turkey. My question is, will this cover calls and texts as I can only see that it’s giving me extra data to use in Turkey but doesn’t say anything about calls and texts. Many thanks Sharon

Just been asked how I’m enjoying using idmobile!!!! Had to laugh, at least I was on the hotel network and got it, I’m abroad for a month with no roaming data because it won’t work. Tried everything I can possibly think of to get it to work. Helpline have told me it’s my phone, I’m with my husband who’s got the same phone and we’ve got his working EVENTUALLY with absolutely no help from idmobile, Apple came good with a solution for his. I’ll be be ending this contract ASAP!!!

I want to phone the netherlands from the uk. I have enabled premium, international and bill cap at £20. i get the message - sorry this service does not allow access to this number I urgently need to be able to call please can you assist.

I’ve been searching in vain for information about which partner network(s) ID uses in each country. All questions about roaming generate multiple answers concerning how to enable roaming, how much it will cost and what packages are available to control costs, but very little about which networks are going to be used in the destination country. This matters because in remote or mountainous areas, not all networks that operate in the country are likely to have coverage. I have encountered this in the Austrian Tirol for example. So before going abroad I want to know which partner network I am likely to connect to and look up the coverage map to assure myself that it will work. Does anyone know where a table of partner networks by country is available, both for ID and for any other operator from whom I might buy a PAYG ESIM?

I'm struggling to understand where information about incurred costs can be viewed. I've started using out of plan data, despite not seeming to have used enough data to hit the roaming limit of 30gb. I'm currently in Austria, having been through France/Switzerland over the last few days. I am not in danger of hitting the number of days abroad limit. I have not manually selected any networks. My phone reports only using 13.8gb data roaming. My billing period is from the 23rd of each month. I got a message on the 24th saying I've used 80% of my bill cap, so clearly the charges are in this new billing period. As I have hit my spend cap, I now no longer have access to data unless I raise it. I have 98GB data in total left including carry over. How can I work out why I've been charged? What are my options for obtaining more roaming data, seeing as I don't think I've used my cap?

My daughter has today gone to Italy - I’d checked her ID account has Data Roaming enabled (and that Italy was one of the included countries), and her iPhone settings has Data Roaming switched on but she still cannot connect to any network. Any ideas on how to resolve?

I am in US and have contacted customer service to get access to my paid add on roaming. It doesn't work.

Ive added a 5 day package & it's not working. When will it activate please?

Hi, Just been to Holland for a few days, on arrival in Europe i had no access to data because Data Roaming was turned off before my arrival. I am unable to turn it on, i also do not have any Mobile Network information, it is all greyed out. Roaming is turned on in the ID mobile app. I’ve reset network settings, turned the phone and wifi on and off, but to no avail. How do i turn it on? Also, I have no SIM Card details registered in my settings, i’ve taken the SIM card out and put it back in. Could this be linked to the Data Roaming issue above? Have checked my wife’s mobile as she is with ID, she has data roaming and Mobile Networks, and also SIM card details. Can you help please? Thanks.

Hi , I was unable to receive and make calls abroad recently, this also happened last year and I find it frustrating and wanting to look for another provider . Any help appreciated .

Take care when close to a country that is not covered in your plan! ## set your bill capping to zero ## I traveled to Southern Spain (roaming included) but on 1 day suddenly started to ‘use chargeable services whilst roaming’. I did not receive a message to say that I was connected to Morocco! (not included in the plan). I bought an add on for data guessing that this was the problem- but it was not. I only realised what had happened once I had my bill I was capped at £45 ? luckily I have just dealt with an agent and can not receive a refund for services that I have used! The main help given is to set bill capping to 0 when roaming- I wish I had known

Just had a very frustrating conversation with a customer services agent through chat. My issue is that the rotation of my job takes me out of the UK for 21 days (within the EU) and then back in the UK for 21 days between the months of March to November. A total of 147 days out of the country in a non-continuous run. This seems to put me in the ‘Permanent Roaming’ category. Infuriating as it is far from permanent. To get around this it seems I will need to cancel and re-sign up to a pay monthly sim every couple of months. Does anybody have any better suggestions or has had any experience with the permanent roaming clause? I have used local sims for many years and ultimately I just want one provider who can facilitate EU roaming without charging me through the roof. ID Mobile seemed to be that provider at first but now it seems it’s just as much hassle.

Hi, I recently saw an announcement that that the 30GB data cap when roaming had been lifted until further notice. Is this still the case please as I have just received a "usage warning".( I am in France )

I completed a coastal walk for macmillan cancer from cromer to Holkham on may 10. It appears I've been charged international roaming fees despite never leaving the country or steppinh foot off land ! ID customer services tell me it's my fault as roamimg was on. Had I known this might happen it would have been off - how do I get refunded and is there a list of where this might happen again so I can avoid this going forward? Unfortunately I am under contract with ID or would be cancelling it as didn't realise coverage was so poor.

I am in Spain can you activate my roaming please

Why do you have variable roaming allowances for abroad e.g 1 day, 5 day, 10day etc. I am going to Canada for 6 days but the only option is 5 days, but other countries have longer.

I turned my phone on while in France and it immediately sent me a text saying I have used my £45 roaming spend cap. It has charged me £45. Roaming is included in the my plan so I shouldn't be charged anything.

I have just read that from the start of October 2024 I can use my full uk data allowance whilst roaming in Europe. Specifically Spain. Is this correct? Is this my 50gb or also my rolled over data from last month too? Thanks

I have travelled to Rome and can't access my mobile data. International roaming is enabled in the id app but my phone won't let me turn on roaming. The option is greyed out.

Been online chat twice and not much help. My phone option for data roaming is greyed out, I’ve been to Spain and corfu but couldn’t turn it on so I could use emails, WhatsApp etc without wifi. the people on the chat said they’d pass it to technical but they were no good either. Asking me to try it abroad even though I’ve told them the option is greyed out. I’ve put my sim in the old phone and that works with no option. Therefore how do I get round this

I cannot get roaming to work in EUROPE on my ipad eSIM. Done all suggestions and contacted web chat team and still not sorted. I have had nothing but agro since joining ID nothing functions as it should and it is extremely difficult to get help

The app says I have unlimited data, but I am currently overseas and know there is a 30gb cap. my bill shows my usage, but I can’t find current usage.