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Roaming & International.

Got a question about using your phone abroad, or calling or texting abroad from the UK? Ask it here!

  • 394 Topics
  • 1,401 Replies
394 Topics
AlanJolly65
Active Contributor
asked inRoaming & International.
Bill Cap / International Calls
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233
Tyler C
C
Active Contributor
posted inRoaming & International.
problems calling from EU
I am unable to call family on UK number while abroad in EU. Roaming internet is working and i can call local numbers and UK numbers located in U K but not my family numbers on holiday with me Roaming internet is working.
388
Tyler C
T
New
 Contributor
posted inRoaming & International.
my roaming add on wont work in turkey can yiu advise please
My roaming add on won’t work in turkey can you help please
163
Tyler C
K
Community Member
asked inRoaming & International.
Roaming
Hi, my roaming is on in the ID mobile app, but I can't turn it on in the settings on my Samsung phone, it's a dull grey instead of being a bold grey option.
358
Tyler C
P
New
 Contributor
asked inRoaming & International.
Roaming issue Samsung s21
I have just found out that I can't access mobile data roaming on my phone, the options are all greyed out, I have done the usual things like resetting the network, removing and reinserting the sim card, restarting the phone, I also checked my account and data roaming was on, I thought I would turn it off then back on but now that option is greyed out on my account! Can someone please help? And before you say it, no I'm not doing a factory reset for this.
81
Tyler C
Suzi Griffin
Community Member
asked inRoaming & International.
roaming not working in Europe
I have not been able to connect in France or Belgium. I'm going to Germany tomorrow and I'm fully expecting the same problem. I have turned on data roaming and I have more than enough data available and allowed WiFi calling. But can not connect to the internet or make or receive calls. When I try, I get an English message telling me that the call can't be connected. This is extremely frustrating and I am SO close to changing my provider. I have a OnePlus phone. The same thing happened last year when I had a Samsung. So it's not the fault of the phone. Thanks in anticipation for your support Suzi
3256
Tom B
H
Community Member
asked inRoaming & International.
roaming data
I'd like to ask what package is good for data till i can used in France. Thank you
132
Tyler C
Carol Moyce
Community Member
asked inRoaming & International.
Using my phone package abroad
Please can you tell me if its possible for me to use my package whilst in Canada?
91
Tyler C
H
New
 Contributor
posted inRoaming & International.
I am going abroad can I use my SIM card abroad?
I am going abroad can I use my SIM card
193
Tyler C
G
Community Member
asked inRoaming & International.
incurred roaming charges while on Norfolk ciast
I was out walking the Norfolk coast when message arrived saying I might be on a ship. Then I got two messages saying I’d used up 100% of my credit limit. I didn’t see these because I was chatting with my friends and walking. Checking my account I’ve been charged £25 which is my personal limit! But data roaming was turned off! There was a big ship right on the horizon. I don’t understand how this can have happened. I checked and found I’d been auto connected to Tampnet. I’ve now swapped to manual network. Can you please refund this amount.
262
Tyler C
C
Helpful
 Contributor
asked inRoaming & International.
'No Internet' when roaming in France - how to fix?
I have a current call plan and it shows that I have lots of data available, I’ve used 268Mb of 2Gb. I can make calls and send texts but I don’t have an internet conenction. If I search in Google for example it just says ‘No Internet’. I don’t have airplane mode on, I have tried with WiFi calling on and off, no help. I have ‘4G Calling’ set but only have a 3G signal (very strong though) here at the moment. I seem to remember a long time ago I needed to set the APN to something specific for data to work in France. It’s currently set to ‘three.co.uk’ but also offers ‘3hotspot’ and ‘ims’. Do I need to change APN? So, how can I get data working?
885
Tyler C
Demi Clover
Community Member
posted inRoaming & International.
data roaming
i went on holiday to turkey and i bought data out there, it didnt work and i couldnt get hold of your company to chat with u. i payed £20 for it and would like a refund
171
A
D
Community Member
asked inRoaming & International.
Calling within Europe
Hi. Last year we travel to Czech Republic and we couldn't make a phone calls there. Like call from our UK number to Czech number. We have contract, data was enough, roaming on …..I just don't want we travel this summer and will happen again. Its was so frustrating. Also, when I send sms to abroad the person do not receive it (roaming on, + country code added to the number). Is it from m site or their site? Thank you
101
Tyler C
B
Active Contributor
asked inRoaming & International.
im not receiving an otp sms from the indian tax office, I'm in the uk.
im not receiving an otp sms from the indian tax office, I'm in the uk.
3813
Tyler C
Frank Stockton
New
 Contributor
asked inRoaming & International.
British Lions
Come on Boys
80
Tyler C
J
New
 Contributor
asked inRoaming & International.
mad app very confusing people's minds
Pls hellllllllllp me reach someone! This is highly irritating. Nobody works here. U r leaving people getting crazy. You should know full well tgat yr app is not working but leave people get frustrated. You definitely not deserve my money thus time! I will stop paying in my bank for the 3 contracts as I receive no help what's & disastrous ghost service . This had affects my blood pressure. Get to me ASAP. My patience had run
268
Tyler C
T
Community Member
asked inRoaming & International.
Roaming add on for Turkey not working
Hi, I bought a roaming add on for Turkey today however it’s not working. I received a text confirming it had been activated, my mobile and ID app roaming has been turned on but nothing.
483
Tyler C
J
New
 Contributor
asked inRoaming & International.
Network used when roaming South Africa
What network(s) in South Africa does ID mobile enable you to use when roaming there? I ask because reading one or two posts some people appear to have had issues with the “roam beyond” ID add ons that they’ve purchased - either not working at all or unsure which network they can / can’t use. Any & all help would be much appreciated. Ps. I know I can use free wifi and buy a local SIM for data when out there, however then I wouldn’t be able to receive text messages to my normal mobile number from the UK (my phone only has 1 SIM slot and I don’t think it supports Esims).
103
Tyler C
E
New
 Contributor
asked inRoaming & International.
Roaming not working EVER in Europe
Hi, raising this as I have lost all hope here. If unfixed, I will just moved providers. Iphone 14 pro, my roaming has never worked. Roaming is on in the app and phone, and network provider also tick off from automatic. this is extremely frustrating to say the least, I travel all over Europe, Spain, Italy, Greece… never worked. any suggestions that can change my world?! thanks
1683
Siân W
L
Community Member
asked inRoaming & International.
Charged Data Roaming Whilst at the Beach
I’ve had texts to say I’ve been charged for data roaming but I’m staying in Sheringham, haven’t been outside the UK since May last year…But due to go abroad in 2 weeks and now can’t use my roaming…
31319
Siân W
K
Community Member
posted inRoaming & International.
go roam
I’m on holiday in Rhodes Greece but my rate service text says im In turkey and wont let me access my allowance.
152
Tyler C
L
New
 Contributor
asked inRoaming & International.
Roaming not working in Turkey
I am in Antalya area of Turkey. Roaming is turned on in my iPhone settings and in my ID app. I have purchased data add on for roaming beyond. But it is still not working, I also can’t make or receive calls. Any clues what I can do?
573
Tyler C
kevinturner101
New
 Contributor
asked inRoaming & International.
roaming in spain
I used my plan out in cyprus last year and roaming was fine. However I was in spain last week and nothing workwd. The phone was connected to 5g movistar roaming network, ID mible app was tiggled over for roaming and my phone was also set to roaming. It still wouldnt work Had to buy a local spanish sim card for while I wad there. Phone shop said the ID sim was the issue not the handset...any ideas
1596
Tyler C
Donna Banyard
Community Member
asked inRoaming & International.
data bundle for turkey
Please could someone tell me if it’s possible to buy a data bundle whilst away rather than the roaming charges daily? Thank you
3427
Siân W
B
Community Member
posted inRoaming & International.
roaming
I have paid for roaming and its not working
51
Tyler C
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