ive been charged international roamimg but havent left the uk | iD Mobile Community
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ive been charged international roamimg but havent left the uk

  • May 27, 2025
  • 6 replies
  • 49 views

I completed a coastal walk for macmillan cancer  from cromer to Holkham on may 10. It appears I've been charged international roaming fees despite never leaving the country or steppinh foot off land ! 

ID customer services tell me it's my fault as roamimg was on. Had I known this might happen it would have been off - how do I get refunded and is there a list of where this might happen again so I can avoid this going forward?

Unfortunately I am under contract with ID or would be cancelling it as didn't realise coverage was so poor.

 

6 replies

Siân W
iD Mobile Employee
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  • iD Mobile Employee
  • May 27, 2025

Sorry to hear this ​@Echnic 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview 

We’ll see you there.
 


  • New Contributor
  • July 22, 2025

It's happened to me aswell, last month £25 , I was in the Wells area so not that far away from your problem.


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • July 23, 2025

Hey there ​@GrumpyPhil4, sorry to hear that. We’re aware this shouldn’t happen. Would you like us to send you a PM to discuss further?

 

Thanks,

Tyler


  • New Contributor
  • August 7, 2025

Hello, how do i do that please? thanks

 


  • New Contributor
  • August 7, 2025

Hello, yes please, could you send me a PM please.

Many thanks

.


Tyler C
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • August 7, 2025

Hi there ​@GrumpyPhil4, we’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

 

Alternatively, if you are currently logged in, you can use the following link:

 

https://community.idmobile.co.uk/inbox/overview

 

Please note, this isn’t an instant messaging service, and we’ll get back to you ASAP, and cannot promise a response time-frame at any stage. Please contact our live-chat if you require instantaneous responses.

 

Thanks,

Tyler