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ive been charged international roamimg but havent left the uk

  • May 27, 2025
  • 6 replies
  • 51 views
E
Community Member

I completed a coastal walk for macmillan cancer  from cromer to Holkham on may 10. It appears I've been charged international roaming fees despite never leaving the country or steppinh foot off land ! 

ID customer services tell me it's my fault as roamimg was on. Had I known this might happen it would have been off - how do I get refunded and is there a list of where this might happen again so I can avoid this going forward?

Unfortunately I am under contract with ID or would be cancelling it as didn't realise coverage was so poor.

 

      6 replies

      Siân W
      iD Mobile Employee
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      • Siân W
      • iD Mobile Employee
      • May 27, 2025

      Sorry to hear this ​@Echnic 

      We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

      To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

      Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview 

      We’ll see you there.
       

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
      G
      New Contributor
      • GrumpyPhil4
      • New Contributor
      • July 22, 2025

      It's happened to me aswell, last month £25 , I was in the Wells area so not that far away from your problem.

      Tyler C
      iD Mobile Employee
      Forum|alt.badge.img+24
      • Tyler C
      • iD Mobile Employee
      • July 23, 2025

      Hey there ​@GrumpyPhil4, sorry to hear that. We’re aware this shouldn’t happen. Would you like us to send you a PM to discuss further?

       

      Thanks,

      Tyler

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
        G
        New Contributor
        • GrumpyPhil4
        • New Contributor
        • August 7, 2025

        Hello, how do i do that please? thanks

         

        G
        New Contributor
        • GrumpyPhil4
        • New Contributor
        • August 7, 2025

        Hello, yes please, could you send me a PM please.

        Many thanks

        .

        Tyler C
        iD Mobile Employee
        Forum|alt.badge.img+24
        • Tyler C
        • iD Mobile Employee
        • August 7, 2025

        Hi there ​@GrumpyPhil4, we’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

         

        To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

         

        Alternatively, if you are currently logged in, you can use the following link:

         

        https://community.idmobile.co.uk/inbox/overview

         

        Please note, this isn’t an instant messaging service, and we’ll get back to you ASAP, and cannot promise a response time-frame at any stage. Please contact our live-chat if you require instantaneous responses.

         

        Thanks,

        Tyler

        Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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