Sim not working after going abroad (Spain)

Hi.

I have gone abroad to Spain and my SIM is suddenly no longer working.

How do check ID Mobile has not deactivated the SIM is some way?

I don't have the SIM activated against the ID app so I can't see it's status. When I try and activate the app it sends an SMS that i can't receive.

A bit stuck, any advice?

Hi @jaythetechie,

Welcome to the Community!

It sounds like your SIM may have become faulty. We can look at getting a new one out.

Alternatively you can request an eSIM via the iD Mobile app or collect a SIM from your local Curry’s store.

Please let us know how if you require further assistance and we can PM you.

Kash

+24

Hi @jaythetechie,

Welcome to the Community!

It sounds like your SIM may have become faulty. We can look at getting a new one out.

Alternatively you can request an eSIM via the iD Mobile app or collect a SIM from your local Curry’s store.

Please let us know how if you require further assistance and we can PM you.

Kash

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Thank you Kash. I manage to resolve the issue by reseating the SIM in the end. The eSIM is a good idea, I will do that when I get home.

Thank you for the help.

Best regards.

Jason

+24

We’re glad to hear that all is sorted, no problem at all @jaythetechie!

Thanks,

Tyler

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

3 replies