Hi.
I have gone abroad to Spain and my SIM is suddenly no longer working.
How do check ID Mobile has not deactivated the SIM is some way?
I don't have the SIM activated against the ID app so I can't see it's status. When I try and activate the app it sends an SMS that i can't receive.
A bit stuck, any advice?
Hi
Welcome to the Community!
It sounds like your SIM may have become faulty. We can look at getting a new one out.
Alternatively you can request an eSIM via the iD Mobile app or collect a SIM from your local Curry’s store.
Please let us know how if you require further assistance and we can PM you.
Kash
+24Hi
Welcome to the Community!
It sounds like your SIM may have become faulty. We can look at getting a new one out.
Alternatively you can request an eSIM via the iD Mobile app or collect a SIM from your local Curry’s store.
Please let us know how if you require further assistance and we can PM you.
Kash
Thank you Kash. I manage to resolve the issue by reseating the SIM in the end. The eSIM is a good idea, I will do that when I get home.
Thank you for the help.
Best regards.
Jason
+24We’re glad to hear that all is sorted, no problem at all
Thanks,
Tyler
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