Hi, im away in Singapore and added a 10 day data bolt on, it’s charged me for it but doesn’t work, data roaming is on, I’ve tried turning phone on and off and resetting network settings but it sill doesn’t work, could anyone help please? This also happened when I was away in Albania last year. There doesn’t seem to be a phone number for customer services and the online chat doesn’t work. This is probably the worst mobile provider I’ve ever been with and thinking of cancelling with them when I get back 

Hi, I’ve purchased the 10 day data bolt on for Singapore I’ve turned roaming on, reset network settings and tried turning phone on and off but it still doesn’t work, could anyone help please? This also happened to me last year in Albania, there doesn’t seem to be a customer services number and the live chat doesn’t work. This is probably the worst mobile provider I’ve ever been with and will be cancelling when I get back 

My phone won’t work anymore abroad 

I have recently switched from Vodafone UK to Mobile and I have had no success in getting my phone to Make or receive calls.I’m currently based in Singapore for the next few months and I am unable to use the phone as intended, can you please help me as soon as possible? 

Why am I being charged for roaming data when I am within my limit?

Hi,I have travelled to Las Vegas and so I bought a 10day data roaming add on at the cost of £35.However, I keep getting messages that I am using chargeable data and that I have now used 80% of my cap.I logged in to my IDMobile account and the bill shows a ton of usage.Why am I still being charged?

The website states “From 1 October 2024 and until further notice, all customers can use their full UK data allowance in Roam Free destinations*, at no extra cost! We’ll notify you when the promotion ends and when the 30GB Roaming data limit is reinstated”. But immediately below this is a contradictory statement suggesting a 30GB limit is in place: which is it?I’m travelling to Europe shortly and need to know whether, if I have an unlimited data allowance on my ID Mobile SIM, I can roam without any limit

ID what's going on???? Shows attached to 5G towers .... But drops left right and centre. Coming from the airport last night I had to hit spot if No3 son EE network … Need and answer today else breach of contract on your part… And this helps service is useless 

Pls this is very irritating not being able to speak to someone. I need urgent help pls call me!  I hope this message will Not* be ignored! As this is the only way you divert everyone Expecting yr call. It's regarding roaming as I don't want to be left with no Internet when abroad 

I am sure that I received a notification from ID:Mobile informing that roaming in Albania is now Free. Does anyone else recall such a notification? Or did I dream it? Not sure I did.I’m not saying that I booked my holiday there on this premise but wow the charges were ridiculous!Any comments please?

Hi , I bought my SIM card and I searched online it says that roaming is free of charge in the EU. Can you just make sure to verify this for me as I have 14 day for cancellation and I want to make sure that the EU roaming is herethanks

Hi , I bought my SIM card and I searched online it says that roaming is free of charge in the EU. Can you just make sure to verify this for me as I have 14 day for cancellation and I want to make sure that the EU roaming is herethanks

I bought roaming data for 10 days first time 8th of June till 18 th of June and did work,but again I charged it foe next 10 days, and doesn't work at all.I had in live chat but you didn't help me.I look forward to hearing from you due course. 

Why is my roaming not working in Spain. Free roaming was the main reason I switched my service to iD mobile!  

I’ve been making calls to a free UK helpline service for a while now and just recently the calls won’t connect. I put some money onto my bill cap which allowed calls to go through. I received a text from ID saying that I will be charged when making international calls from UK. How do we fix this problem?

I have activated Swiss data roaming for 10 days but when I landed Zurich today. My data was stopped after working for few minutes stating that I have capped out on the bill. I am not sure why my data roaming is not working in swisserland even after I have enabled data roaming addon for 10 days. Please HELP!!

ruining

I will be spending up to 3 months in Canada. My current plan has unlimited data, messages and calls. What do I need to know and do in advance of my trip? 

Hi, I brought £20 of roaming as an add on. But my internet is still not working in turkey. I need it working asap for work related purposes

Hi, I brought £20 of roaming as an add on. But my internet is still not working in turkey. I need it working asap for work related purposes

I believe if joined 3023 or earlier home from home allowance.I'm sure I joined about then but unsure trying to find joined date.After 2023 30gb Unable to find joined dateThanks

Im trying to ring Lanzorete, Spain and keep getting message “its not been possible to connect your call”. I have roaming setup on my phone.

I left the UK with roaming turned off. I bought the 5 day bundle when we arrived in Trueky but despite everything....off aeroplane mode,  switching the phone off and on after turning on roaming, choosing turkcell rather than automatic, ..... nothing is working and I am 4 days into the bundle! How do I get a refund ?

When I log into the app all i see is total (uk) data remaining . This is no indication of how much from the 30g eu data allowance I have remaining. How can i know when I am close to running out/risking extra charges when in EU?

I see that if you go over the 63 days roaming in a period of 4 months you get a message . But what actually happens? Will I still be able to use phone for calls, messages etc . What are the costs ? Thanks