Skip to main content
Community Member
June 11, 2026
Question

roaming and using phone abroad

  • June 11, 2026
  • 1 reply
  • 61 views

I can’t use my phone abroad 

    1 reply

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    June 13, 2026

    Hi ​@Cait James,

     

    We're sorry to hear you're having trouble using your phone abroad.

     

    Could you let us know which country you're currently in? That will help us check whether it's included in our roaming destinations and advise you on the appropriate troubleshooting steps.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.