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Community Member
Tetra
Community Member
June 12, 2026

add on roaming in Turkey not working

  • June 12, 2026
  • 1 reply
  • 19 views

Roaming in Turkey- 10 day add on isn’t working- tried everything including manually changing network from available networks. Don’t know ehat else to do!

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    June 13, 2026

    Hi ​@Tetra,

     

    We're really sorry to hear you're having issues with your Turkey roaming add-on.

     

    If the 10-day add-on isn't working despite already being activated and you've tried manually selecting a network, we'd recommend trying a full network reset as the next step.

     

    For iPhone:

    • Go to Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings

    For Android:

    • Go to Settings > System > Reset Options > Reset Wi-Fi, mobile & Bluetooth

     

    After doing this, restart your phone and try manually selecting a roaming network again.

     

    If it still doesn't work after this, please let us know and we'll help you get it resolved.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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