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Community Member
June 17, 2026
Question

Roaming in Canada not working

  • June 17, 2026
  • 1 reply
  • 29 views

roaming in Canada not working despite purchasing an add on for £35

    1 reply

    Lamiya C
    iD Mobile Employee
    iD Mobile Employee
    June 19, 2026

    Hi ​@Lynn2,

     

    I completely understand your frustration, especially as you’ve purchased an add-on and are still unable to use roaming in Canada. That’s not the experience we want you to have, and I’m really sorry for the inconvenience caused.

     

    To help get this sorted, please try the following steps:

    Restart your phone completely (turn it off for 5–10 minutes, then back on)
    Ensure Data Roaming is switched ON in your device settings
    Go to Network Selection and set it to Automatic, or manually try a local Canadian network
    Check that Mobile Data is enabled and airplane mode is OFF
    If possible, try toggling between 3G/4G/5G in network settings
    If using an eSIM, ensure it is the active line for data

     

    Also, please check:

    You have the correct £35 roaming add-on active in the iD Mobile app
    You’ve restarted the device after arriving in Canada

     

    Lamiya

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