Hi ​@Lynn2,

I completely understand your frustration, especially as you’ve purchased an add-on and are still unable to use roaming in Canada. That’s not the experience we want you to have, and I’m really sorry for the inconvenience caused.

To help get this sorted, please try the following steps:

Restart your phone completely (turn it off for 5–10 minutes, then back on)
Ensure Data Roaming is switched ON in your device settings
Go to Network Selection and set it to Automatic, or manually try a local Canadian network
Check that Mobile Data is enabled and airplane mode is OFF
If possible, try toggling between 3G/4G/5G in network settings
If using an eSIM, ensure it is the active line for data

Also, please check:

You have the correct £35 roaming add-on active in the iD Mobile app
You’ve restarted the device after arriving in Canada

Lamiya