Skip to main content
Community Member
June 13, 2026
Question

i have come to spain and i cant get signal and I’ve turned data roaming on in the app and my phone

  • June 13, 2026
  • 1 reply
  • 21 views

i have come to spain and i cant get signal and I’ve turned data roaming on in the app and my iPhone phone 14 

    1 reply

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    June 14, 2026

    Hi ​@Sibloor,

     

    We're sorry to hear you're unable to get a signal in Spain.

     

    As you've already enabled roaming both in the iD Mobile app and on your iPhone, we'd recommend manually selecting one of our supported roaming partners in Spain:

    • Orange
    • Play
    • Plus
    • T-Mobile

     

    To do this on your iPhone:

    • Go to Settings > Mobile Service > Network Selection
    • Turn Automatic off
    • Wait for the available networks to load, then try selecting one of the networks above.

     

    You can also find our supported roaming partners here:

     

     

    If you're still unable to connect after trying each network, please let us know and we'll be happy to help further.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.