Calling Italy is free. Why I cannot make a phone call to Italy?
When I tried it said it is not possible because your cap is set to zero.
Can someone explain to why I need to set the cap > 0 if the call is free?
I am really disappointed.
I am new customer…
Best answer by andewhite
Calls from the UK to an Italian landline or mobile are not included in your calls allowance,
Assuming you’ve allowed ‘International’ calls using your iD account, if your bill cap is £0, you can’t phone Italy from the UK because iD have no way of billing for the call.
These community articles might help.
+26Calls from the UK to an Italian landline or mobile are not included in your calls allowance,
Assuming you’ve allowed ‘International’ calls using your iD account, if your bill cap is £0, you can’t phone Italy from the UK because iD have no way of billing for the call.
These community articles might help.
+24Hey there
Please let us know if any further questions.
Thanks,
Tyler
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