Skip to main content
Solved

Calling Italy with a cap set to zero is not possile. .

  • July 21, 2025
  • 2 replies
  • 86 views
E
New Contributor

Calling Italy is free. Why I cannot make a phone call to Italy?

When I tried it said it is not possible because your cap is set to zero.

Can someone explain to why I need to set the cap > 0 if the call is free?

I am really disappointed. 

I am  new customer…

 

 

Best answer by andewhite

Calls from the UK to an Italian landline or mobile are not included in your calls allowance, ​@Ellie0. 

Assuming you’ve allowed ‘International’ calls using your iD account, if your bill cap is £0, you can’t phone Italy from the UK because iD have no way of billing for the call.

These community articles might help.

    2 replies

    andewhite
    Platinum 
Contributor
    Forum|alt.badge.img+26
    • andewhite
    • Platinum 
Contributor
    • Answer
    • July 22, 2025

    Calls from the UK to an Italian landline or mobile are not included in your calls allowance, ​@Ellie0. 

    Assuming you’ve allowed ‘International’ calls using your iD account, if your bill cap is £0, you can’t phone Italy from the UK because iD have no way of billing for the call.

    These community articles might help.

    Forum member (non-iD).
      Tyler C
      iD Mobile Employee
      Forum|alt.badge.img+24
      • Tyler C
      • iD Mobile Employee
      • July 23, 2025

      Hey there ​@Ellie0, we hope that ​@andewhite was able to help.

       

      Please let us know if any further questions.

       

      Thanks,

      Tyler

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

      Not the answer you were looking for?


      Create a new topic and ask a question to the iD Community.


      Create a topic
      Perk up! Enjoy epic discounts, offers and savings from big-name brands, with the all-new iD Perks.
      Terms & ConditionsAccessibility statement