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Turkey data problem

  • July 24, 2025
  • 2 replies
  • 69 views

Emz23
Community Member

I recently bought the 20G data roaming add on but was unable to connect to any network while on holiday in Turkey. I would like a refund.

Best answer by andewhite

Contact iD customer support, for a refund, using their online Live Chat service, ​@Emz23

The iD advisers work until 8pm on weekdays - the iD chat-bot works 24/7.

2 replies

andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • Answer
  • July 24, 2025

Contact iD customer support, for a refund, using their online Live Chat service, ​@Emz23

The iD advisers work until 8pm on weekdays - the iD chat-bot works 24/7.


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • July 28, 2025

Hi there ​@Emz23, we hope that ​@andewhite and our live-chat were able to help.

 

Please let us know if any further questions.

 

Thanks,

Tyler