Roaming & International.

Pls this is very irritating not being able to speak to someone. I need urgent help pls call me!  I hope this message will Not* be ignored! As this is the only way you divert everyone Expecting yr call. It's regarding roaming as I don't want to be left with no Internet when abroad 

I had no electricity for 24 hours but I could not call the electricity companies freephone (900) number to get this resolved.  No other numbers anre available as Spanish rules that utility emergency contacts must be 900 numbers.  I had to go to a neighbours to use their phone.  Surely this is not acceptable as the nature of these numbers are for emergencies.

Hi, I’m using an iD Mobile PAYG eSIM on an iPhone 11 Pro (iOS 18).I’m currently roaming in Spain and connected to the Orange network.Calls, texts, and mobile data all fail, even though the phone shows signal. Safari says “Connection not secure” and other browsers say “No Internet.”I’ve already reset network settings, turned data roaming on/off, manually selected Orange, and restarted the phone.Please can you re-provision my roaming profile and reset my roaming/data bearer permissions on your system? It looks like the line is registered on the network but data access isn’t authorised.

My daughter is currently at university and is doing a semester abroad next year in Prague. While away she won't be returning to the UK. Is this ok for a SIM only contract through ID Mobile or would it not meet the fair usage policy?

I can't find any information on the  international roaming data bundle and tethering. Is it allowed, or is blocked? I'm off to the US for work and need tethering.  Thank you 

I would like to be able to receive all of my UK calls while I'm abroad, how can I do that please? I have increased my cap, but it's been limited to £25 which has already finished. One of my very important calls cut off today and the person who was calling from the UK couldn't call me back because my line was unavailable due to the cap.

I'm trying to forward a saved voice message while I'm abroad in Spain.  I've tried entering the number as 44 7xxxxxxxxx and as 07xxxxxxxx but neither option worked.  I can't get to the + to do +44 so not sure what to try next.  Thanks. 

I bought an international roaming add-on for Switzerland using the WiFi at the airport. I got a text confirming the purchase. A few minutes AFTER this I got a text saying that I had used some chargeable roaming services. Shortly later came another to say that I had used 80% of my Bill cap. I didn’t make calls or sends texts so I can’t understand why these charges appear.

I have recently returned from travelling in Austria and Hungary and was unable to use data at any time. My phone settings were set to roaming. I was regularly showing 5 bars of 5g reception with R being displayed. I tried switching from airplane mode and back, changed service providers, rebooted the phone several times, but nothing worked. I had to rely on WiFi the whole time. Now I'm back in the UK everything is working normally. Does anyone have any ideas?Michael.

Mobile data doesn't always work. Have tried all troubleshooting tips and still the same phone is Galaxy s23

ID what's going on???? Shows attached to 5G towers .... But drops left right and centre. Coming from the airport last night I had to hit spot if No3 son EE network … Need and answer today else breach of contract on your part… And this helps service is useless 

I have been hospitalised whilst away on a short three day break and missed my flight home. I am now stuck abroad with language barriers and a serious medical condition. I do not know when I can get out of hospital. After three days I have a message from ID saying I am using chargeable services and that every call and text is outside my plan. I am in one of the free roaming countries listed by ID. Without mobile service I will be unable to deal with repatriation and this is a critical item. Any advice from anyone would be appreciated.

I’m in Turkey, I’ve bought a 10 day roaming package which is active according to the idmobile site, but I’m not getting any data. roaming is enabled in my iphone and on my planI’ve reset network settings and followed all the steps on the FAQthe only mobile network I see is Turkcell what can I do? Thanks!

I am unable to use my phone abroad. I have data roaming selected on both my account and my mobile, and I’ve tried turning the mobile off and back on. How do I access my unlimited data in the EU?

Hi, I recently travelled to Greece and whilst on my trip I checked that roaming was enabled on my plan which it was. However, on returning home I have received a nearly £40 roaming charged added to my bill and I’m just wondering why as I was within a roaming area for my whole trip. I’m extremely concerned as I simply cannot afford the bill this month and don’t want to loose access to to my mobile. Please help

I'm roaming (free) in Greece and Cyprus, but I've had messages saying “Welcome to the USA” and have been charged high rates for data usage. Why has this happened? How can I prevent this and how do I get the incorrect charging refunded?

Hi, I recently travelled to Greece and whilst on my trip I checked that roaming was enabled on my plan which it was. However, on returning home I have received a nearly £40 roaming charged added to my bill and I’m just wondering why as I was within a roaming area for my whole trip. I’m extremely concerned as I simply cannot afford the bill this month and don’t want to loose access to to my mobile. 

First it says:  From 1 October 2024 and until further notice, all customers can use their full UK data allowance in Roam Free destinations*, at no extra cost! We’ll notify you when the promotion ends and when the 30GB Roaming data limit is reinstated. Have a great trip! Then it says you are limited to 30GB if you purchased or upgraded after June 2023. Then it has a clickable arrow pointing up for people who bought prior to June 2023 and a clickable arrow pointing down for people who joined after June 2023. If you click on either of the arrows nothing happens.Then there is a list of charges for people who roam for more than 63 days in 4 months, but immediately below that is notice saying:Our open data fair usage policy no longer applies, meaning customers who joined iD or upgraded on or before 20th June 2023 can use their full data allowance in ou

Hi all,I’m in Spain now. My phone connected automatically to Movistar and I got a text saying welcome to Spain and all mins / data etc… is included in Spain as a ‘roam free destination’. Happy days. No worries. I then switched automatic network detection off to see what other options there were. No options, so I get on with it.I then realise my wife is somehow on Vodafone. I look on the community I see some people saying Movistar isn’t part of roaming in Spain with a link to the list - which quite right, does not include it. Some people saying it used to be part of ID roaming.I’m not going to be happy if I’ve been charged extra if Spain is a free roaming destination, and it automatically connected me to Movistar, and I got that text from ID making it seem all is well, when there were no other options! Any advice? Is Movistar now back on the list!?(p.s. since getting into Seville I’ve now managed to find an Orange network)Many thanks all!Deej

Hi there,My phone won’t let me make an International call (I have checked my plan settings and roaming, international calls and premium calls are all showing up as within my plan).It also won’t let me access voicemails. Weirdly, it logs the numbers that called and the length of the message left, but when I call voicemail it says “you have no messages”.Any ideas? I’m loosing my mind trying to figure it out and for some reason the chatbot won’t connect me to an agent. I give my ID number but it consistently says something like “I wasn’t able to connect you to anyone right now. Try again later.”J

Hi, I have roaming on my sim but every time i have been abroad it doesn’t work. I fly to the Netherlands tomorrow and need my phone to be working when I land. Can you make sure it will please or how do I resolve if it doesn’t

I’ve recently had phone problems and had to rely on intermittent wifi while accidently going over my cap when I was travelling in Peru a few weeks ago.  I’m anxious to avoid this happening again when I travel to Vietnam and Cambodia next month. Please could you direct me to the best source of information? I’ve tried searching myself but haven’t found specific advice for these countries. Thank you. Sue Watling.   

I've purchased a 10 day roaming add on for Turkey, checked all settings and reset phone and plan/app settings and still have no data connection?Been through all the troubleshooting ideas, anything else I can try?

Help!Im so frustrated having just returned from a week in Spain where I couldn’t get roaming data (my phone connected to Movistar 3G but I could never connect. When I returned home I saw there’s a problem with that network.Now I’m in Italy and connecting to WINDTRE in Rome but still no roaming data.  I’m using an iPhone, roaming is switched on there and on my id account. I’ve turned my phone off and back on again. I’m well within fair usage. I was in Macedonia in April, Menorca and Sardinia in May, all with no problems data roaming.Any suggestions welcome.    

Hi, raising this as I have lost all hope here. If unfixed, I will just moved providers. Iphone 14 pro, my roaming has never worked. Roaming is on in the app and phone, and network provider also tick off from automatic.this is extremely frustrating to say the least, I travel all over Europe, Spain, Italy, Greece… never worked. any suggestions that can change my world?! thanks