Pls this is very irritating not being able to speak to someone. I need urgent help pls call me!  I hope this message will Not* be ignored! As this is the only way you divert everyone Expecting yr call. It's regarding roaming as I don't want to be left with no Internet when abroad 

I am sure that I received a notification from ID:Mobile informing that roaming in Albania is now Free. Does anyone else recall such a notification? Or did I dream it? Not sure I did.I’m not saying that I booked my holiday there on this premise but wow the charges were ridiculous!Any comments please?

I bought roaming data for 10 days first time 8th of June till 18 th of June and did work,but again I charged it foe next 10 days, and doesn't work at all.I had in live chat but you didn't help me.I look forward to hearing from you due course. 

Why is my roaming not working in Spain. Free roaming was the main reason I switched my service to iD mobile!  

I’ve been making calls to a free UK helpline service for a while now and just recently the calls won’t connect. I put some money onto my bill cap which allowed calls to go through. I received a text from ID saying that I will be charged when making international calls from UK. How do we fix this problem?

I have activated Swiss data roaming for 10 days but when I landed Zurich today. My data was stopped after working for few minutes stating that I have capped out on the bill. I am not sure why my data roaming is not working in swisserland even after I have enabled data roaming addon for 10 days. Please HELP!!

ruining

I will be spending up to 3 months in Canada. My current plan has unlimited data, messages and calls. What do I need to know and do in advance of my trip? 

I believe if joined 3023 or earlier home from home allowance.I'm sure I joined about then but unsure trying to find joined date.After 2023 30gb Unable to find joined dateThanks

Im trying to ring Lanzorete, Spain and keep getting message “its not been possible to connect your call”. I have roaming setup on my phone.

I purchased a ten day plan for roaming in Turkey as I am in Turkish Northern Cyprus. I have tried getting data from the phone but it fails every time. Please could you provide me with the information to enable this function.However If the roaming service is unavailable in this area I would expect to receive a refund.

I left the UK with roaming turned off. I bought the 5 day bundle when we arrived in Trueky but despite everything....off aeroplane mode,  switching the phone off and on after turning on roaming, choosing turkcell rather than automatic, ..... nothing is working and I am 4 days into the bundle! How do I get a refund ?

When I log into the app all i see is total (uk) data remaining . This is no indication of how much from the 30g eu data allowance I have remaining. How can i know when I am close to running out/risking extra charges when in EU?

after coming back from holiday cant receive and make calls, and sms services not working as usual.  as written on title. spending cap was +1£. and just in case i changed to 2£ and paid my bill before the direct debit to solve this problem but still same on my 2nd day of return to uk.even i cant call my voicemail number. and can't send any message. just data and sms receiving working.  

I see that if you go over the 63 days roaming in a period of 4 months you get a message . But what actually happens? Will I still be able to use phone for calls, messages etc . What are the costs ? Thanks  

I have purchased a £35 add on for Turkey but can't connect to Internet using data despite following all the steps suggested in both the community articles and faqs/troubleshooting suggestions - change network providers resetting network settings etc. Could you please help?

Hi, I have a sim only monthly contract of 40gb, can you advise how much of this I use when travelling in Europe. Thanks 

Hello 

Help! I’m in Germany and have been for 5 days. For the first 3 ID mobile worked fine, the suddenly it stopped. No data, no calls, no texts. I cannot have used up 30gb of data as I was only really on WhatsApp and Google maps. It says it’s connected to O2.de but I can do nothing. Help!!

Hello 

Can anyone at IdMobile please explain why coverage in Germany seems to be non-existent? I was on a road trip recently (Italy/Switzerland/Germany/France/UK) and was obtain coverage successfully until I entered Germany. Throughout the German portion of my trip there was absolutely no coverage available (yes, I tried changing to all available providers), then as soon as I entered France it all started working again. 

My data wont work. I followed all self help tips. Still not working

I am travelling to Singapore, Australia and China. Do I have to buy roam beyond add on for each country or can I just buy one dd on for the duration of my trip?Thanks

Will I be charged if I use roaming in Romania 🇷🇴 while on holidays?

Roaming in Barbados, is it covered on Roam Beyond as the country is not shown unless it comes under trave to USA?  Please clarify.