raming carged me all allowance

Hi ​@Maniek Sz,

I'm sorry to hear that.

Tunisia isn't included in our inclusive roaming destinations, so usage there is chargeable. If you've reached your spending limit, you'll need to increase your bill cap before you'll be able to make chargeable calls or use other out-of-plan services.

Alternatively, you may find it more cost-effective to purchase a local SIM while you're in Tunisia.

You can review the roaming charges for Tunisia here: https://www.idmobile.co.uk/help-and-advice/international-and-roaming/roaming 

Regards,

Gemma M
The iD Mobile Social Media Team

Hi Gemma,

Thank you, but my concern is that this happened immediately after landing in Tunisia and switching on my phone. I hadn’t even had a chance to use it before the charges appeared and I could no longer make calls.

Please investigate what caused these charges and provide a breakdown showing the times, any data used and the rates applied. Please also confirm when the roaming charges warning was sent.

I would appreciate a review of the charges and consideration of a refund. Increasing my bill cap does not address why this happened immediately on arrival.

Regards,

Mariusz