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Community Member
loiscooper98
Community Member
June 5, 2026

Roaming add on

Hello, i’ve accidentally bought two data roaming add ons for montenegro. I only need 1 10day roaming. Not 2. Thanks 

    5 replies

    iD Mobile Employee
    Michael Z
    iD Mobile Employee
    June 6, 2026

    Hi ​@loiscooper98 ,

     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

     

    Thanks.

    Michael Z

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    Sanjay 1984
    New Contributor
    October 17, 2026

    Hello, i’ve accidentally bought two data roaming add ons for Morrocco. I only need 1 10day roaming. Not 2. Thanks 

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    October 18, 2026

    Hi ​@Sanjay 1984,

     

    I'm sorry to hear that you've accidentally purchased two roaming add-ons.

     

    Unfortunately, once a roaming add-on has been purchased, it is activated immediately. Because of this, it can't be cancelled, removed, or refunded.


    Regards,


    Gemma M
    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    Sanjay 1984
    New Contributor
    October 18, 2026

    Are you serious? I dont need both of them. 

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    October 20, 2026

    Hi ​@Sanjay 1984,

     

    I understand why you'd be frustrated, and I'm sorry for the disappointment.

     

    Unfortunately, because roaming add-ons are activated immediately when they're purchased, we're unable to cancel, remove, or refund them once they've been added to the account, even if they were bought in error.

     

    I appreciate that's not the outcome you were hoping for. However, we have sent you a private message to see what we may be able to offer and to discuss this further with you.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

     

    We'll speak to you there.

     

    Thanks,

     

    Gemma M
    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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