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Community Member
KristianG88
Community Member
Oct 21, 2026 8:11 AM UTC

no 5g in portugal

Hello, I’m currently abroad in Portugal and I have no 5g when not connected to the WiFi. 
 

data roaming is on but still nothing 

 

thanks Kristian 

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    Oct 22, 2026 6:08 PM UTC

    Hi ​@KristianG88,

     

    I'm sorry to hear you're having trouble using your data while in Portugal.

     

    Please try the following troubleshooting steps:

    1. Turn Airplane Mode on for 30 seconds, then turn it off again.
    2. Restart your phone.
    3. Make sure Data Roaming is switched on.
    4. Check that Mobile Data is enabled.
    5. Go into your network settings and turn off Automatic Network Selection.
    6. Manually connect to one of our roaming partners in Portugal:
      • MEO
      • NOS
      • Vodafone
    7. Once connected, wait a few minutes and test your data connection.
    8. If data still isn't working, reset your network settings and try again.

     

    If you're still unable to connect after trying the above, please let us know:

    • The make and model of your phone
    • Whether calls and texts are working
    • Which network your phone is connected to


    Regards,


    Gemma M
    The iD Mobile Social Media Team

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