Skip to main content
Community Member
kingslynn
Community Member
Oct 25, 2026 9:22 PM UTC
Question

No internet with ID in Tenerife

I have a Samsung Galay S25 with ID network. No internet. Tried all the usual tricks, phone on & off, aeroplane mode on/off, roaming activation on phone & app, manual change to movie star,  extra roaming allowance availability etc.. it looks like a kmown issue with ID. I do have another MVNO provider and works well. Can any one share if their ID network actually WORKS abroad, particularly intersted in Spain?

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    Oct 26, 2026 3:53 PM UTC

    Hi ​@kingslynn,

     

    If you're in Spain and you've already tried the usual troubleshooting, we'd recommend manually connecting to either Movistar or Yoigo, as these are preferred roaming partners.

     

    You can also try a network reset on your Samsung Galaxy S25:

    1. Go to Settings.
    2. Tap General Management.
    3. Select Reset.
    4. Tap Reset Network Settings.
    5. Confirm the reset.
    6. Restart the phone.

    After the phone restarts:

    1. Go to Settings > Connections > Mobile Networks > Network Operators.
    2. Turn off Select Automatically.
    3. Try connecting to Movistar or Yoigo manually.
    4. Test your mobile data again.

     

    If you're still unable to connect after trying both networks and performing the network reset, we'd recommend contacting our Live Chat team so they can investigate further.


    Regards,


    Gemma M
    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Not the answer you were looking for?


    Create a new topic and ask a question to the iD Community.


    Create a topic
    Perk up! Enjoy epic discounts, offers and savings from big-name brands, with the all-new iD Perks.
    Terms & ConditionsAccessibility statement