switerland

Hi ​@Lindsey Vernon,

Switzerland is in iD Mobile's Roam Beyond zone, which means your UK allowance won't work there. It's also important to note that the available add-ons are data-only.

While these are suitable for things like maps, social media and browsing, they don't include calls or texts. Any standard calls or SMS will be charged separately at out-of-plan rates.

How the Roam Beyond add-ons work:

• You can purchase a data-only bundle via the iD Mobile app or your online account.
• The add-on starts immediately upon purchase and lasts for a fixed duration.
• Once it expires, you'll need to buy another add-on or you'll be charged standard roaming rates (if your bill cap allows this).
• Your regular UK allowance (minutes and texts) is not included while in Switzerland.

How to check if you have a bill cap in place:

• To view or change your bill cap, log in to the iD Mobile app or your online account, go to Bills, and select Manage bill cap.
• You can adjust this using the slider or by entering an amount (between £0 and up to £75.00, depending on your account type).

Add-on options:

Standard roaming charges (without an add-on):
The table below displays how much you’ll be charged for any minutes, texts or data that you use.

* Price per minute.

** Price per message / text.

*** Data is charged or deducted in one kilobyte (KB) increments and any part KB used will be rounded up to the nearest KB.

For more information, you can visit: https://www.idmobile.co.uk/help-and-advice/international-and-roaming-charges.

Tip:
Depending on how long you’re staying, it may be more cost-effective to get a local SIM in Switzerland. Since the bundles last a maximum of 10 days, you may need to purchase multiple add-ons, which can become expensive.

If you have any further questions, feel free to let us know or pop us a message on live chat - https://www.idmobile.co.uk/live-chat - we are more than happy to answer any further questions you may have.
 

Regards,

Gemma M

The iD Mobile Social Media Team