receiving sms internationally

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Will it cost to receive text messages from the UK whilst abroad?

Gemma M

iD Mobile Employee

Hi @Simons26,

Thanks for your question.

Whether you'll be charged depends on which country you're in.

If you're travelling in one of our Inclusive Roaming destinations, receiving text messages from UK numbers is free.
If you're travelling in a country not included in Inclusive Roaming, or you're referring to texts involving non-UK numbers, charges may apply depending on the destination.

You can check whether your destination is included in Inclusive Roaming here: https://www.idmobile.co.uk/help-and-support/roaming

You can also view our roaming charges for destinations outside of Inclusive Roaming here: https://www.idmobile.co.uk/help-and-support/roaming-charges and here: https://www.idmobile.co.uk/help-and-support/call-abroad

Regards,

Gemma M

The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

S

Sma1975

New Contributor

I am in the UAE, I understand receiving a text message incurs a charge of 60p - is that correct? Does receiving a text also incur a roaming charge even though I have roaming turned off?

Gemma M

iD Mobile Employee

Hi @Sma1975,

Yes, while you're in the UAE, receiving a text message can be chargeable if you're connected to a roaming network and have a bill cap or available out-of-plan spend on the account.

Even if you have data roaming turned off, the network can still deliver SMS messages to your phone, and receiving those messages can incur a charge while roaming in destinations such as the UAE.

If you'd like to avoid any unexpected charges, we'd recommend setting your bill cap to £0 before travelling.

Regards,

Gemma M
The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.