Roaming & International.

Got a question about using your phone abroad, or calling or texting abroad from the UK? Ask it here!

  • 152 Topics
  • 535 Replies

152 Topics

B
Newbie
Buffers75Newbie
asked in Roaming & International.

Using data abroad

I am travelling to Dublin, Belfast, Porto, Croatia and Greece in the next month for work and holiday. I have data roaming turned on. Is there anything else I need to do or will the data automatically be available in those countries when I arrive ?  Reason I ask is that I’ve been abroad before with data roaming turned on and it’s not worked and I’ve had to get e-SIMs. Am I missing something ?  Thank you. 

5
Tom
iD Mobile Employee
24 days ago
A
Newbie
AriaNewbie
asked in Roaming & International.

Roaming in Band 2, can’t txt or call

Hi. I’ve been roaming in Macedonia for over a month without any issues. I have unlimited minutes and texts. I was able to use everything up until last week when my calls stopped going through. My internet works, but I cant call and text. Tried to sort this out with live chat support team but no joy. Please help! 😭 

4
Tyler
iD Mobile Employee
24 days ago
B
Newbie
beno2k75128Newbie
asked in Roaming & International.

Corfu Roaming Warning with £0 Bill Cap

Hi, I am currently in Corfu.Last night at 6:44pm I got a text saying I am roaming outside of the EU. I think the carrier swapped to an Albanian network as we can see Albania from our hotel in North Corfu.I have a £0 bill cap and don't believe I should have managed to connect, but around 8pm I used Youtube, I didn't see the text until about 12am.With a £0 bill cap, and the fact I am actually in Corfu, how can I either avoid or dispute any charge. For the whole previous day it was connected to a greek network, Or I had not got the sms on time.I can manually select networks but they seem extremely patchy and I have no idea which is Greek and which isn't.Let me knowThanks

2
Tom
iD Mobile Employee
24 days ago
H
Newbie
hayes.rjNewbie
asked in Roaming & International.

Roaming on but phone won't connect to network in France

I am in France. My phone won't connect to the mobile network I can't make calls or connect to the internet. I have data roaming set on and have checked APN settings. Any suggestions,?

7
Tyler
iD Mobile Employee
24 days ago
Karen Andrew
Newbie
Karen AndrewNewbie
asked in Roaming & International.

why cant i use my phone from USA to ring uk? if i need to increase my limit how do i do it?

Currently in USA and am unable to use the phone. How do I make it work so I can call uk and use data?

1
Tom
iD Mobile Employee
25 days ago
trainers34
Newbie
trainers34Newbie
asked in Roaming & International.

Cannot make international call to Spain

Hi, I am trying to call Spain from the UK, but it is saying my service does not allow it. I have a spend cap of £50 and have the international call toggle on in my plan details

3
Tom
iD Mobile Employee
26 days ago
X
Civilian
Xxjulia1234xxCivilian
asked in Roaming & International.

How to buy international roaming?

I am going to Morocco and I would like to buy some data to use there. How do I do it? 

2
Tom
iD Mobile Employee
28 days ago
Libby Hall
Civilian
Libby HallCivilian
posted in Roaming & International.

traveling abro

I’m traveling to turkey on Saturday and wondering how much it would cost me to use my phone there 

2
Tyler
iD Mobile Employee
29 days ago
M
Newbie
MayaTockNewbie
asked in Roaming & International.

international roamimg

Does the 30gb refresh monthly?

1
Kash
iD Mobile Employee
1 month ago
Lesley Hall
Newbie
Lesley HallNewbie
asked in Roaming & International.

Used an e-sim abroad, now lost iD on my phone

I downloaded an e-sim while in New York, but now I'm back my iD network has disappeared.  How do I get it back?

2
Lesley Hall
Newbie
1 month ago
Shell Rowe
Civilian
Shell RoweCivilian
asked in Roaming & International.

Roaming Abroad - Travelling for 3 months in Europe

Hi, I’m going travelling in Europe for 3 months and am concerned about roaming.I’m aware that we have up to 30gb free, but does anyone know the time frame in which this renews? Is it monthly with our bill? Or does it depend on when you enter the UK again? In which case I would need to make 30gb last me 3 months it seems.I’m also travelling to Switzerland, which I’m aware isn’t covered in the free 50 locations, does anyone have any advice on what I should do here?Thanks

7
T
Newbie
1 month ago
F
Newbie
Frank WilkinsonNewbie
asked in Roaming & International.

Topped up but no internet.

I'm in France. Despite the app saying I'd used 23 out of my 30 GB roaming it told me I'm out of data. I used a WiFi source to buy 6 GB but I cannot get any internet.I have a signal and can make calls but it's as though it thinks I've no data still.  Any ideas? Thanks.  

1
Tom
iD Mobile Employee
1 month ago
Gemma Armstrong
Newbie
Gemma ArmstrongNewbie
asked in Roaming & International.

daughter cant use phone in spain

Hi, my daughter is on holiday for a week and her phone isn’t working at all, tried to find a number to ring or speak to someone to check her account is set up for date roaming etc (everything is switched on her phone) but can’t seem to talk to an actual human? Please can someone help asap. thank you. 

1
Tyler
iD Mobile Employee
1 month ago
B
Newbie
BarryEdNewbie
asked in Roaming & International.

China Beijing Roaming

Landed in Beijing yesterday, cannot get WeChat, WhatsApp or messages to work. I had a message from ID mobile on power on saying I’ve used 80% of my bill cap. I added £10 but still nothing. What do I need to do to be able to send/receive messages from my UK ID mobile SIM card in Beijing? 🤔

7
Tyler
iD Mobile Employee
1 month ago
C
Newbie
CarolANewbie
asked in Roaming & International.

What do I need to do to use my ID mobile in Mexico.

I know I will have free wifi in the resort but I will need to send a message from the airport when I arrive. Is there anything I need to do to make my phone work?

3
Tyler
iD Mobile Employee
1 month ago
Niamh H
Newbie
Niamh HNewbie
asked in Roaming & International.

Making calls from France

II don’t seem to be able to make calls or texts whilst in France. I can receive texts and mobile data is working so I am connected.

5
Tom
iD Mobile Employee
1 month ago
B
Newbie
BowmonsterNewbie
asked in Roaming & International.

Safe search

Safe search is blocking my browsing but only when using my phone data. It’s fine when I use WiFi. I can’t change the settings in Google as it says someone else is an administrator. It’s only happened since my switch to iD

7
Tyler
iD Mobile Employee
1 month ago
F
Civilian
FloPlaneCivilian
asked in Roaming & International.

Data not working

My data stopped working 2 days ago. I tried all of the recommended steps (airplane mode, switch phone on and off, switch off automatic network selection, reset network settings etc) and nothing worked. I then spoke to an agent who gave me access to an eSIM, and have activated it - calling and texting works, but still unable to use any data. When I try and google, it always says ‘Safari couldn't open the page because the server stopped responding’. I am travelling at the moment, however I don't think it's related to that because all was fine for a week before this happened. EDIT after speaking to 5 agents, the 5th one told me I had used my 30GB roaming limit. I never received any of the supposed messages saying I was close to the limit, and there also isn't anywhere in the app to tell you how much you’ve used. 

1
Tyler
iD Mobile Employee
1 month ago
N
Newbie
Nice ladyNewbie
asked in Roaming & International.

travelling to spain

Is there anything I need to do to my iPhone /account before I travel for data roaming thanks 

2
Tom
iD Mobile Employee
1 month ago
S
Newbie
swcqNewbie
asked in Roaming & International.

lanzarote

Hi anyone have any experience of using mobile data in lanzarote ,is it a good signal and coverage, thanks

4
Kash
iD Mobile Employee
1 month ago
MMCL85
Civilian
MMCL85Civilian
asked in Roaming & International.

when will ID mobile allow appke watched to work without phone?

Any one any idea when ID mobile will allow Apple Watches to work when your phone isn’t in reach? It’s driving me mad as before I switched network provider my watch to work as a phone I could take calls , messages and do pretty much anything on it but now I’m with ID and it doesn’t yet support them I am just wondering when this will happen? I contacted customers services and they were not helpful at all and all they kept saying was I will sign post you to our website and here and I can not find anything about if or when this may happen? 

2
Tom
iD Mobile Employee
1 month ago
L
Civilian
leahadam08Civilian
asked in Roaming & International.

travellin to Canada & New York

Can you provide advice on the cheapest way to use my phone in New York & Canada. 

1
Tom
iD Mobile Employee
1 month ago
U
Newbie
Uka OkoliNewbie
asked in Roaming & International.

Travelling to Cyprus

Helloi am travelling to Cyprus for one week on the 6/6/24 . How can I connect to my phone when am there so I can reach my loved one in London 

2
Kash
iD Mobile Employee
1 month ago
K
Newbie
KevinborrettNewbie
asked in Roaming & International.

using data and calls abroad

I have an unlimited data, calls and Text package - what does this mean for travelling abroad to EU and non EU countries?? Are their additional roaming costs for calls and/or data and if so what to they look like??thanks 😃

3
Kash
iD Mobile Employee
1 month ago
Sonja N
Newbie
Sonja NNewbie
asked in Roaming & International.

please help restore my internet

I'm on holiday in Italy. When I arrived roaming was switched off so I couldn't use the internet until I got to my Airbnb and had WiFi. Then it was all good. Today is stopped. I have no internet and I've tried everything suggested.I have data, I've turned my phone on and off several times. I've checked roaming is allowed on my phone as well as my iD mobile account. I've tried manually connecting to a network, I've checked the ATP is set to iD mobile. I've done everything on the suggested list and I still have no roaming. My partner has ID mobile and his is fine.Help! Please!

2
Kash
iD Mobile Employee
1 month ago
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