Roaming & International.

Can’t call 0808 from Poland 

Hi there Landed in US and realised no roaming included so jumped on airport WiFi and bought 10GB roaming beyond for USA. All settings are correct but still says no data on both ATT and TMobile. Have restarted and reset multiple times. Is trying to take me to a limit is reached page but this is impossible as just bought it. Had been in Europe earlier in the month with no issues.Any advice. Thanks James

I bought the data roaming add on for 10 days use in USA. On arrival the phone has connected to network and has service and is all settings set up correctly but will not connect to anything on mobile data. So basically been left without any data and have been ripped off paying for a service that doesn’t work. After now reading other post on the forum I see this is a common issue. ID Mobile, I will be expecting a refund on the add on! Please contact me asap and don’t suggest I try all the troubleshooting tips as I have checked all them! 

I bought roam beyond it's say it's active. But internet doesn't work!  Bill cap is over £0 sent at £25 Roaming is on  What's the problem? 

Hi, has anyone any idea why I've been charged a LOT for roaming when I went to Turkey on holiday and I had my data turned off the whole time? Cheers

I am seeing my bill is high due to roaming. I do not know why I was charged for roaming. I rejected the offer when I was prompted. And I equally had a local line. So where did this come from?I am not going to pay this 

How much will you charge me if i will call a landline in the Philippines?

I cannot seem to get data through work when I'm abroad. I've selected roaming on the app, and selected roaming on the phone. I feel like I have tried everything, but cannot get it to work. What am I missing, I am stumped.Using HTC android phone.

Hi, I have paid £20 roaming charge for my number { REMOVED } to use in Turkey, today.  Unfortunately I am not getting the Internet access in Turkey. Could you please help? 

How do I call Spain from the Uk?

Unable to use 4/5G in Spain. Phone appears to be connected to Movistar, but definitely not connected. Having to rely on finding WiFi, very annoying. Have tried airline mode, switching on/off, roaming on/off etc. Arrived 48 hours ago, nothing other than WiFi 

Hi, I have paid £20 roaming charge today to use my mobile number in Turkey for 5 days.  Unfortunately I am not getting the Internet access in Turkey. Could you please tell me why I  am not getting  id service in Turkey even after I paid. 

I bought a Turkey roaming add on for my holiday but it didn't work. I tried all the suggestions in the setting up, including turning on both roaming settings, wiping the data from my phone and trying to connect to a turkish network.  In the end I bought a Turkish sim. You can see from my data that none has been used. Will I get my money back?

How do I speak to ID ? I bought a roaming package and it does not work at all even after troubleshooting 

Can someone please explain whether we can make calls in South Africa (both to the UK but more importantly within SA but to UK registered mobiles) without taking out any extra add ons or doing anything at all. The Roaming Beyond is about adding data - but that’s for internet browsing etc, not making calls. Right?Can I make WhatsApp calls if I purchase extra data?  So when we land in SA will our phones work to make calls?if the answer is yes, then Yay! next question - at what cost. ??

Is it possible to use an internet (free) calling like WhatsApp to pick up messages whilst abroad in a country like Mexico? If not is there another way to get your messages without paying a fortune?

I will be travelling to USA and Canada. Do I need to purchase two sets of Roam free one for each country or can I just buy a single 5 day pass (for example) and it’ll work in both countries?its not clear at all in the marketing and I can’t see it answered in this forum either. 

I've purchased a 10 day roaming add on for Turkey, checked all settings and reset phone and plan/app settings and still have no data connection?Been through all the troubleshooting ideas, anything else I can try?

Recently changed to a new number and plan, and am now charged for international texts where I wasn't before, is there something I need to upgrade my plan to to fix this?

The chatbot didn't give a clear answer. The programmers did a very poor job of designing this website.I can't see how many gigabytes are used and how much is left in the app. How can I do this? The chatbot never knows anything.

Hello,I’ve recently switched from Vodafone to ID Mobile, but my data roaming does not seem to be working and I can’t manually change my APN settings from Vodafone to the ID mobile ones. please help

Hi,I am abroad in Macedonia and have no signal whatsoever. I have restarted my phone, reset my APN to default and removed and reinserted my SIM card. I've also tried to manually select a mobile network. I still have no signal. I am using a Pixel 9. Please could I someone advise me how to resolve this?Thank you

Trying to add Roam Beyond for USA and it doesnt work. Any idea why?

Whg Wong my plan with roaming allow me to call a Spanish number +34902113300 when in spain 

Will I be charged if I receive a call from the UK when connected to wifi in a country not in your 50 free countries list?