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Roaming & International

Everything you need to know about international calls and roaming, and all associated charges.

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Extremely annoying cannot make calls and I have unlimited calls

Not receiving 0800 call whilst roaming

I’ve perused the ID community and can’t find what i’m looking for.I see no way of actually speaking to someone on the phone at ID. Any links to the live chat just go to help pages, community pages and automated services.At what point did not being able to call a company become acceptable ? Is Covid...

Can't call 0800 while roaming in Europe?

Hello . While Roaming in Europe (Italy) and cannot call 0800. I have tried many combination + +440800.. or +44800... or 0044800 or 00440800.. answer is always ‘ sorry your service does not allow this type of call. Is that normal and why ? Live chat page does not report a live link so cannot conta...

I'm roaming in Europe and I don't receive calls from a number

Hi .I am in Italy and I suppose to rspeak with DWP (department of work and pension ) fromthe UK. Universal credit to be precise. By calling another department I have learned that DWP have tried and are trying to contact me several time during several days , on the correct uk number, but they...

Roaming charges in croatia

I have been charged for data roaming whilst in Croatia despite the fact that I have plenty of data, calls and texts left in my monthly allowance. Why is this? I tried querying this in online chat but it never seems to be available

Unable to hear incoming calls from abroad

unable to here incoming calls from abroad

Data not working in Denmark

Hi a recent visit to Denmark my data would not work, why? Roaming was turned on

I have 4GB data but am being charged for use in europe?

I have 4GB data but am being charged for use in europe?It states that I can use my data in EU with no charges as it would be the same as using data in the UK What is inclusive EU roaming?All iD Mobile plans come with inclusive EU roaming.This feature lets you roam like at home in 50 destinations thr...

I cannot send a text from USA to VISA for verification - 60296

I am not able to answer a text message which been sent by visa for a verification. I'm in the states and when I pay with my card online it asks me for a verification text back from this number 60296 but for some reason I cannot answer the message, I get error 25 from ID. My roaming is on and my cap...

Unable to use data services in EU (Germany), despite roaming being enabled on ID Mobile Account and phone settings

When recently visiting Berlin, I was unable to use mobile data the entire time. I received calls and texts fine, and had automatically connected to the German O2 network. A Google Pixel 2 phone was in use.On previous visits to Berlin, when using an original Pixel phone and the same SIM card as the r...

use of data allowance in France

Hi I’m in France (Alps)and can’t use my phone without having to pay for add ons despite having over 8gb of data left in my monthly contract. I have turned on data roaming on both my iphone11 and on the iD app. Why isn’t my allowance being used?

Unlocking Iphone 11 Pro for foreign Sim card

I have completed a 2 year contract already and recently upgraded to a new iPhone and started a new 2 year contract. I work away for months at a time out of Europe so I had my previous iPhone unlocked so I could use the foreign (Kazakh) sim card while away then use my ID sim when I return to the Uk....

Mobile data not working [Roaming]

I’m having problems whilst in Spain with mobile data. Although it is switched on both on my phone and in the app, unless Wi-Fi is available it tells me it is disconnected. I don’t know how to make it work so any suggestions will be great fully received.

Your SIM card does not allow connection to this network.

Roaming in Ireland. Where I'm staying has only Vodaphone IE available. When I try to connect I get the message ‘Your SIM card does not allow connection to this network. ‘ Phone is Galaxy A70. Can connect to other networks when I travel a mile or so. My work phone connects OK also Galaxy A70 but on E...

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