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Roaming & International.

Got a question about using your phone abroad, or calling or texting abroad from the UK? Ask it here!

  • 400 Topics
  • 1,464 Replies
400 Topics
Diane Treadwell
Community Member
asked inRoaming & International.
extended roaming packages beyond 10 days
If I am travelling to New Zealand for 3 weeks can I buy more than 10 days data roaming before I go?
542
N
J
Community Member
posted inRoaming & International.
Data not working in India with Data roaming add on
Recently arrived in India and have purchased the 20gb data roaming add on for 10 days after arriving. It says I have 4G/5G but is not working to any avail. Tried all different networks and have also reset my network settings. Have had to resort to an e sim just to get me up and running. I have travelled to other places before and have never ran into this issue
311
N
Dowsett
New
 Contributor
posted inRoaming & International.
usa roaming
Tried everything roaming USA alas not works purchased as well 10 days roaming. Setting all correct and also rest network provider what next?
705
Tyler
B
New
 Contributor
posted inRoaming & International.
south africa data roaming
I’ve bought a 10 day data add on for South Africa and it’s not working.
453
N
Shabishop
New
 Contributor
posted inRoaming & International.
sim card
hi can SIM card be frozen for three months if another company is used abroad or can I cancel SIM card and start when she arrives back in UK
101
N
DS123
New
 Contributor
posted inRoaming & International.
Data roaming in South Africa
Hi, I purchased a data add on for £35 but it is not working. Can I get a refund.
353
N
A
New
 Contributor
posted inRoaming & International.
data usage in USA
Data
31
N
lulubuford
New
 Contributor
posted inRoaming & International.
add phone credit
Hi how do i add money to make a couple of calls to my dad urgently. The cap slider wont let me add more so i want to pay for one phone call but i dont see how. thanks
754
N
V
New
 Contributor
asked inRoaming & International.
Receiving calls in Morocco
Despite upping the cap on my account I can not seem to receive calls in Morocco. This is causing extreme issues not being able to authenticate via Microsoft. Any thoughts from the community? Many thanks.
633
N
K
New
 Contributor
asked inRoaming & International.
Conflicting fair usage policy statements on the same page - which one applies?
I have a monthly SIM (pre June 2023) and now need to buy a monthly SIM for a motorhome Wifi. I am totally confused about the fair usage policy as the iD page has two apparently conflicting statements - one that usage is unlimited and directly below it different limits depending on the date of contract https://www.idmobile.co.uk/help-and-advice/eu-roaming/fair-usage-policy I’m assuming/hoping the top statement applies but is it me and the fair usage policy seems to say two different things? Also, has anyone used an iD SIM for a motorhome Wifi - thoughts please? TIA
62013
Daz_S
R
Active Contributor
asked inRoaming & International.
i am unable to use my phone in the USA despite roaming turned on and cap extended
I am in the USA and desperately need to use mobile data. Roaming is turned on, cap is extended and I have plenty of data on my account. Really need ID to sort what's going on.
463845
Kash
S
New
 Contributor
asked inRoaming & International.
Roaming in Thailand
Hi I’m going on holiday to Phuket in a couple of weeks. Obviously this isn’t one of the countries I can use my phone free. Do you have a package that can be added at all please? thanks
52059
Kash
S
Community Member
asked inRoaming & International.
roaming
I am heading to the carribean. If I want to upgrade my roaming package for the duration, is it the same as USA? There is not an option to upgrade for the Carribean specifically?
501
Tyler
L
New
 Contributor
asked inRoaming & International.
Calls to denmark
I recently made a call to a friend who's in Denmark. I called her number which is an 07 number. I have checked my phone bill and there hasn't been any changes to this so far. Will this be classed as making an international call?
756
N
P
Community Member
asked inRoaming & International.
roaming
I am going to Mauritius. Can I use my minutes and data?or how much the cost?
311
Tyler
A
Community Member
asked inRoaming & International.
JT
Hi This is Mr Tonolete, im a Sim only contract with ID mobile. I'm currently in the Philippines and would like to receive text from the UK for my OTP for online banking. Do i need to activate international roaming and if yes how do i do it on my Samsung Galaxy A71 phone please? Thank you.
131
Tyler
C
Community Member
asked inRoaming & International.
using my ID mobile in turkey
Hi all, I travel to turkey next week and was wondering what the charges are for using my mobile there? And do I have to activate roaming on my id mobile app? thanks connor
2673
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A
New
 Contributor
posted inRoaming & International.
iphone roaming not working in Morocco
I bought a roaming pack to Morocco before leaving UK. I received a text saying it’s activated, and my ID Mobile account shows the pack as active. I turned on data roaming in my iPhone settings and also in the ID app. when I arrived in Marrakech, I switched on the phone and soon received a text warning me that I’m connecting to the Morocco network and that I will be charged unless I’ve bought a roaming pack. However I don’t get any connection on phone, sms or data networks. I’ve tried all the suggestions including iPhone network reset. Nothing works. I can connect via WiFi and that’s what I’m using now to write this. Help please !
1333
Tyler
T
Community Member
asked inRoaming & International.
international call and receive calls North Macedonia
Hi there I'm on holiday in North Macedonia I have data roaming and I can call from North Macedonia but I can't receive calls So how can I solve the problem Sincerely
381
N
F
Active Contributor
posted inRoaming & International.
us riam beyong not working
I purchased 10 day roam beyond add on but having arrived in Florida have no connection. Service provider shows t mobile and all roaming functions on, but no connection. How do I get a refund
685
N
D
New
 Contributor
asked inRoaming & International.
roam beyond phone settings.
Good day. I’m off to South Africa and have seen there is a roam beyond add on which can be purchased. You get 20gb for 10days. So if I want to make phone calls will I need to do it via WhatsApp? If I do make a normal call will I be charged international rate? And lastly if I don’t want to be charged anything over the roam beyond add on what settings should I set my phone too to only use data! Regards
1293
Tom
K
New
 Contributor
asked inRoaming & International.
Turkey Roaming Issues
Hi there, I have a Nothing Phone 2 and am using ID mobile. I am currently in Turkey and have brought 20GB add on roaming data for Turkey, valid for use on TurkCell and AVEA. I have updated my APN settings, have contacted support about this, have tried manually connecting to networks but my phone simply is not connecting to the network I received a welcome text and my signal hard have R, however I am unable to load web pages or access the internet. Please help as I have paid for this service and it does not work, and I would quite like to be able to use my data that I paid for to help me navigate this beautiful country. Thank you
2985
Tyler
J
Community Member
asked inRoaming & International.
roaming
Can I roam on I D mobile in Egypt and Nigeria?
3022
Tyler
M
Community Member
asked inRoaming & International.
permanent roaming - notificarion
Hi, I’ve been working in a roaming destination for the past couple of months, and I am due to be working here for a little while longer before returning to the UK. I understand that under the terms of the fair use policy, I’ll fall under ‘permanent roaming’ and incur charges. This is absolutely fine - I was just wondering if I need to notify the network of this or will it be detected automatically? thanks
221
N
S
New
 Contributor
asked inRoaming & International.
Roaming data toggle is swithed on, but I cannot make calls or use data
My iPhone 12 Roaming data toggle is switched on, but I still cannot make calls or use data in Saint Lucia while on holiday
331
Tyler
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