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Roaming & International.

Got a question about using your phone abroad, or calling or texting abroad from the UK? Ask it here!

  • 363 Topics
  • 1,284 Replies
363 Topics
R
New
 Contributor
RussellM73New
 Contributor
asked in Roaming & International.
Roaam beyond add on not working

I have purchased a data add on for Turkey, but when I try to connect to the Internet it keeps saying no data, it says it is active in my sim account management please help 

2305
R
New
 Contributor
S
New
 Contributor
SandyJ63New
 Contributor
posted in Roaming & International.
Making a conplaint

Despite following all the instructions and tips, I am unable to get roaming g to work I  Australia. Does anyone know how or who I contact for a refund?

464
Tyler
iD Mobile Employee
Shirin Bonab
New
 Contributor
Shirin BonabNew
 Contributor
posted in Roaming & International.
roaming abroad not working

Roaming abroad not working . Whyyyy?

381
Tyler
iD Mobile Employee
Shirin Bonab
New
 Contributor
Shirin BonabNew
 Contributor
posted in Roaming & International.
helppppppp

I need to talk to human customer service what do I dooooo

645
Tyler
iD Mobile Employee
D
Community Member
Donna moxeyCommunity Member
asked in Roaming & International.
sos

I’m currently in Australia and my phone is showing SOS? How do I get it back to 4g?

171
Kash
iD Mobile Employee
Rachey Ray Ray
New
 Contributor
Rachey Ray RayNew
 Contributor
posted in Roaming & International.
phone not working

Hi, my Internet is not working. My phone is not working. I’m in Portugal.

404
Daz_S
Gold Contributor
P
New
 Contributor
Patryk94New
 Contributor
asked in Roaming & International.
Need information on Roaming

I am currently abroad and I have been wondering if I upgrade my current contract as I am eligible will that reset th3 30GB Data allowance or ic I switch to another plan would that also reset the data allowance. I would assume upgrading should reset the the allowance as its technically a new contract/plan.

524
Tom
iD Mobile Employee
T
New
 Contributor
Tonksd86New
 Contributor
asked in Roaming & International.
roaming and different destinations in a week or two europe

I need an answer to a question and it's surrounding roaming, I am visiting a few European destinations over a 2 week period and want to know if the fair usage (set ridiculously low at 30gb) is for 30gb for each destination or just the month. If its just the month that is ridiculous and needs to be upped to at least 50gb.

993
N
iD Mobile Employee
S
New
 Contributor
SusannadgNew
 Contributor
posted in Roaming & International.
Lack of service in Italy unusual

I am a long standing  customer I travel to Italy very often, never had a problem with network coverage. Yesterday I have arrived and I don't have any service network available. Roaming is on, telephone android the same, bills paid. Cannot understand please help need network urgently for work. 

321
Tyler
iD Mobile Employee
Shabishop
New
 Contributor
ShabishopNew
 Contributor
asked in Roaming & International.
Miss Bisho

My daughter is going abroad to Australia and travelling maybe to Thailand does ID cover this area? Is there any extra charge going for 120 days

261
Tyler
iD Mobile Employee
Roo Stuart
New
 Contributor
Roo StuartNew
 Contributor
posted in Roaming & International.
please help I'm desperate

Please can someone help, I'm desperate!!!! I'm currently in Thailand and my bank account has been blocked, I need to call my bank but ID mobile isn't allowing calls. The day before I went away to Thailand my phone displayed that I could only make emergency calls, I'm not sure If this has anything to do with it. Please someone help, I can't pay for anything and I can't call anyone! 

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N
iD Mobile Employee
M
New
 Contributor
mosul1974New
 Contributor
asked in Roaming & International.
my plan

I don't see my plan roaming and wifi calling on. Id mobile app

14210
Kash
iD Mobile Employee
M
Community Member
MarutaCommunity Member
posted in Roaming & International.
Inability to make/receive texts and calls and use the internet despite roaming internationally.

I have tried to get help through the chat for a week now but my issue has not been resolved. I have subscribed to roam International but am unable to make/receive calls or use my mobile data to connect to the Internet. I have now been locked out of my bank account and have already spent more than £50 while on hold to the bank unsuccessfully. I am also running out of money. I badly need to speak with my bank to uock my account. Could someone from ID help me use my phone please? I'm using the same handset I have had for the last few years so am not sure why I cannot roam. Thank you

332
Tyler
iD Mobile Employee
D
New
 Contributor
DeeNew
 Contributor
asked in Roaming & International.
Dee

Im visiting Canada for a month and could love to used my mobile phone can I do Add-on 

633
Tyler
iD Mobile Employee
R
Community Member
Rawtalent07Community Member
asked in Roaming & International.
using phone abroad

I am travelling to Poland in 2 weeks and I need help making sure iam able to use my phone. 

2931
Tom
iD Mobile Employee
Donna Banyard
Community Member
Donna BanyardCommunity Member
asked in Roaming & International.
data bundle for turkey

Please could someone tell me if it’s possible to buy a data bundle whilst away rather than the roaming charges daily? Thank you 

3133
N
iD Mobile Employee
S
New
 Contributor
SteevoNew
 Contributor
asked in Roaming & International.
data roaming not working in tenerife

Hi, data roaming is not working. Says you have lost connectivity because you left your home network with it switched off, but it is enabled in the app & the swipe down screen on my Samsung S21. Having read some replies I looked at the phone settings but it says there is no sim in sim manager and it's greyed out and all of mobile networks is greyed out. Any advice please. 

1774
Daz_S
Gold Contributor
Julie O'Neil
New
 Contributor
Julie O'NeilNew
 Contributor
posted in Roaming & International.
Last bill when leaving ID mobile

Hello, I asked for my pac code on 13/10/24 and I was given a pac code. When I got a new phone, the pac code didn't work, so I had to contact ID mobile on 8/11/24 for a new pac code. For some reason, I have been charged for another month when I haven't used ID mobile since 13/10/24 when I asked for the pac code. Please cancel this payment

421
Tyler
iD Mobile Employee
Martin Bale
Community Member
Martin BaleCommunity Member
asked in Roaming & International.
Roaming in New Zealand

going to New Zealand , can I use my phone internally in New Zealand

8477
Tyler
iD Mobile Employee
Ioberski
Active Contributor
IoberskiActive Contributor
posted in Roaming & International.
Inaccurate Data Roaming

I arrived in the Netherlands on Monday 21 October. I had accumulated a 7Gb data allowance on my plan, because of minimal usage. Within 24 hours, the entire allowance was used and in the app it showed I had no data left for the rest of the month. But there is no way I used that much data. In fact, when I go into my phone setting and check the data usage there, it tells me I used 98.90Mb (ie not even 1 Gb) of data between 30 Sept and today (24 October). I would expect there to be perhaps some discrepancy between what my phone considers data use and what IDmobile measures as data use. But I would not expect such a massive difference. Not happy. Any help appreciated. This has happened before. As far as I can tell, data roaming in the NL is included in my plan.

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Tom
iD Mobile Employee
R
New
 Contributor
Ru55tyNew
 Contributor
asked in Roaming & International.
Data Usage

Can I use my data allowance whilst in Dubai?

3014
andewhite
Platinum 
Contributor
F
Active Contributor
FhajiActive Contributor
posted in Roaming & International.
My hand set does not ring

I have Samsung S24My phone just stop sound when someone calling

101
Tom
iD Mobile Employee
G
New
 Contributor
GriffingreenNew
 Contributor
asked in Roaming & International.
iD sim won't reactivate

After adding a second sim card (U.S coverage) to my mobile the iD sim has deactivated and I can’t see any way to activate it again? 

3317
Tyler
iD Mobile Employee
Hal1011
New
 Contributor
Hal1011New
 Contributor
asked in Roaming & International.
Mr

I was advised have 45gb when landed in Spain not 30gb data allowance. Is this correct as I am nearing my 30gb data allowance. Thank you

1715
N
iD Mobile Employee
C
Active Contributor
Catherine AguilarActive Contributor
posted in Roaming & International.
Impossible to use data roaming in Switzerland on iPhone SE 3rd generation

There are similar posts about data roaming in Switzerland but none specific enough to solve my problem.While out of wifi, which works fine, I cannot make any calls, emails, sms-messages or go online. I have data roaming switched ON and a spending cap of £50, plus I’ve only started my new £24 pay montly plan 5 days ago and have tons of data left. I tried the iD chat bot which sadly was a complete waste of time, unable to answer any questions, no matter how simply put. Speaking to a human being would be nice. I understand that Switzerland is not part of the EU roaming zone as “it’s not in the EU” (well, nor is the UK!), but I really don’t care how much I pay for it, I NEED data roaming for work!! Please help.

20818
Tyler
iD Mobile Employee
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