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kestreljane
New Contributor
September 3, 2026

no coverage whilst travelling in Germany

  • September 3, 2026
  • 3 replies
  • 28 views

Hi, I have been travelling in Europe this summer and have great network coverage in Netherlands and Denmark but nothing at all in Germany.  I have tried all the troubleshooting steps suggested, manual network selection, sim out/in, hard restart etc, but to no effect.  When will iD mobile correct this issue as I needed to hotspot from my Lebara sim which was working fine! The ‘no service’ appears as soon as I cross over the border into Germany.

    3 replies

    iD Mobile Employee
    Marquerita T
    iD Mobile Employee
    September 8, 2026

    Hi ​@kestreljane.

     

    Thank you for the detailed information, and sorry to hear you've had no coverage in Germany despite trying all the troubleshooting steps, that's frustrating, especially when travelling.

     

    Could you let us know if you've tried manually selecting O2 or Telekom as your network while in Germany?

     

    Thanks,

    Marquerita

    The iD Mobile Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    kestreljaneAuthor
    New Contributor
    September 8, 2026

    Hi

    i certainly manually individually selected all the networks that were available to me, but I cannot recall if they were the ones you mention. But the result was ‘no service’

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    September 23, 2026

    Hi ​@kestreljane,

     

    I am so sorry for any inconvenience caused, please could you try the below steps troubleshooting to connect:

    • Restart their device.
    • Enable automatic network selection (if not already enabled).
    • Perform a network reset
    • Retest data services.

     

    Here’s how to do it all:

    Restart your device

    iPhone

    • Press and hold the side button and either volume button.
    • Drag the power off slider when it appears.
    • Wait 30 seconds.
    • Press and hold the side button until the Apple logo appears.

    Android

    • Press and hold the power button.
    • Tap Restart (or Power Off and then switch it back on).
    • Wait for the device to reconnect to the network.

     

    Enable automatic network selection

    iPhone

    • Open Settings.
    • Tap Mobile Service or Mobile Data.
    • Select Network Selection.
    • Ensure Automatic is turned on.

    Android

    • Open Settings.
    • Tap Connections or Network & Internet.
    • Select Mobile Networks.
    • Tap Network Operators.
    • Ensure Select Automatically is turned on.

     

    Reset network settings

    iPhone

    • Open Settings.
    • Tap General.
    • Select Transfer or Reset iPhone.
    • Tap Reset.
    • Select Reset Network Settings.
    • Enter your passcode and confirm.

    Android

    • Open Settings.
    • Tap General Management or System.
    • Select Reset.
    • Tap Reset Mobile Network Settings or Reset Network Settings.
    • Confirm the reset.

    Retest data services

    Once the device has restarted and automatic network selection is enabled:

    • Turn Wi-Fi off temporarily.
    • Open a webpage or app that uses mobile data.
    • Check whether your mobile data is now working correctly.

     

    If you're still unable to use data after trying the above steps, please let us know and we'll be happy to help further.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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